Support Driven hosted a fireside chat event for Management - register above to check out the recording, where our speakers discussed things such as:

• Understanding Customer-Centricity

  • What does it truly mean for a team to be customer-centric?

  • How can leaders ensure that their team's focus remains aligned with the needs and expectations of the customers?
    
    

• Structuring a Customer-Centric Team

  • What are some effective organizational structures for building and leading a customer-centric team?

  • How can leaders ensure that roles and responsibilities within the team are clearly defined to support a customer-centric approach?

  • Are there specific tools or technologies that can aid in structuring and managing a customer-centric team effectively?
    
    

• Principles of Customer-Centric Leadership

  • What key principles should leaders prioritize when aiming to foster a customer-centric culture within their team?

  • In what ways can leaders demonstrate their commitment to prioritizing the needs and satisfaction of customers to their team and other stakeholders within the organization?
    

Enjoy this topic? Be sure to check out the following resources that may interest you as well!

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