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Support Driven Leadership Summit 2024 - San Diego - Call for Proposals - Closed

SD Leadership Summit brings Heads of Support together so we can learn from each other and move the industry forward.

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Shubhangini shikha 10/2/23 Shubhangini shikha 10/2/23

The Five Finance Love Languages: How to Talk to the CFO in Support

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Shubhangini shikha 10/2/23 Shubhangini shikha 10/2/23

Agile Knowledge Management: Enhancing Support Efficiency

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Shubhangini shikha 9/29/23 Shubhangini shikha 9/29/23

Uncovering the Source of Truth: A Deep Dive into Knowledge Management

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Shubhangini shikha 9/29/23 Shubhangini shikha 9/29/23

Navigating the Murky Waters of AI in Support: Insights from Craig Crisler

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Shubhangini shikha 9/28/23 Shubhangini shikha 9/28/23

Crafting Your Troubleshooting Brand: Insights from Elec Boothe

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Shubhangini shikha 9/26/23 Shubhangini shikha 9/26/23

Empowering Customer Support: Hiring Outside the Box with Erin Ozolins

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Shubhangini shikha 9/25/23 Shubhangini shikha 9/25/23

Unlocking Your Career Potential: Building Beyond the Technical

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Shubhangini shikha 9/22/23 Shubhangini shikha 9/22/23

Leadership at the Intersection: Navigating the Balance between Management and Leadership

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Shubhangini shikha 9/21/23 Shubhangini shikha 9/21/23

Navigating Leadership with Humility and Accountability: A Conversation with Reagan Helms

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Shubhangini shikha 9/19/23 Shubhangini shikha 9/19/23

Future of Customer Support and Transforming Conversations with Declan Ivory

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Shubhangini shikha 9/15/23 Shubhangini shikha 9/15/23

Unlocking the Power of Support Reports: Insights from Andrew Rios

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Shubhangini shikha 9/12/23 Shubhangini shikha 9/12/23

Taking Control of Your Career Growth: A Conversation with Stacy Justino from Loom

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Shubhangini shikha 8/30/23 Shubhangini shikha 8/30/23

Emma Charles- Empathy in Customer Support: Insights and Strategies for Meaningful Interactions

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Shubhangini shikha 8/26/23 Shubhangini shikha 8/26/23

How does the onboarding/training program work to get a lot of seasonal hires onboarded and productive?

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Shubhangini shikha 8/25/23 Shubhangini shikha 8/25/23

Elyse Mankin- Bridging Support and Product Teams for Customer-Centric Success

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Shubhangini shikha 8/22/23 Shubhangini shikha 8/22/23

Kenji Hayward- Empowering Support Teams: Practical AI Tips for Today's Challenges

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Shubhangini shikha 8/14/23 Shubhangini shikha 8/14/23

Emre Tekoglu- Transforming Customer Support: From Churn to Award-Winning Excellence

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Shubhangini shikha 8/11/23 Shubhangini shikha 8/11/23

Erica Seamster- Balancing Parenthood and the Workspace: Navigating Boundaries and Advocacy

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Shubhangini shikha 7/28/23 Shubhangini shikha 7/28/23

Nino Cavenecia- SwiftCX on Elevating Support Tools and Addressing the Gap in Agent Assist Technology

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