Expo Update #2: Welcome Party, Budget Hotel Option, and More Speakers
With Support Driven Expo just around the corner, we’re back with a fresh batch of updates to help you plan your trip and get excited for what’s ahead. Here’s everything you need to know this week:
📍 Event Updates
Speakers are now working with Talk Editors to develop their talks.
You can now RSVP for the SD Expo Welcome Party via this link.
🎟️ TICKETS
Secure your in-person pass by July 15 for a 25% discount!
🍾Welcome Party
To help you settle in and start connecting before the sessions begin, we’re throwing a Welcome Party the night before, and you’re invited! It’s a relaxed way to meet fellow attendees, chat over drinks, and get into the Expo spirit. Just RSVP below to let us know you’re coming.
Sunday, August 10 at 4:00 PM - 6:00 PM PDT
Champagne's Cafe,
3557 S Maryland Pkwy,
Las Vegas, NV
🏨 New Hotel Booking – Now Open
For anyone looking for a more budget-friendly hotel to stay at for the Expo, you can check out the deal we have with Tuscany Suites and Casino. You can now book your room using the link below:
Bookable Dates: August 9-12
Price range: $159 for August 9, $69 for August 10-12 (resort fee of $42 is waived, but price does not include 13.38% Tax)
Deadline to reserve rooms: July 19, 2025
🗣️ Speaker Highlights
Meet More of Our Speakers
We just dropped the next batch in our Expo 2025 Speaker Series, and these conversations are well worth a watch. These short interviews offer a behind-the-scenes look at the people shaping this year’s Expo, and a preview of what they’ll be bringing to the stage.
Caitlin Sills - A documentation specialist and support pro, Caitlin is bringing tactical insights to the Knowledge Management track. In her talk, How to Improve AI Performance with Better Help Docs, she tackles the disconnect between well-written help content and underperforming bots. With hands-on tips and real-world examples, Caitlin will show how to make your documentation work with AI, not against it. Watch Caitlin’s interview here.
Leanna Olbinsky - A CX leader who built her philosophy on the dining floor, not the tech floor. In her session, Why the Best CX Leaders Think Like Waiters, Leanna shares how her waitressing background shaped her decade-long journey in CX, and how those lessons can help teams maintain personal connection as they scale. Watch Leanna’s interview here.
Watch their full speaker interviews on our YouTube channel and get excited for what’s coming to Expo 2025
🎤 Featured Speakers
Chrissy Chavez
Talk Title: What a Medical Residency Can Teach Us About Support Growth
Ty Givens
Talk Title: Own Your Seat at the Table: Training for CX Leaders Who Had to Wing It
Michael Fester
Talk Title: Prompt Engineering for Customer Support: Best Practices and Learnings
Clay Telfer
Talk Title: Why Your Customers Really Cancel
Val Quinn
Talk Title: Support the Support: Empowering Your IC’s
Stefani Salazar
Talk Title: What I Made in a Month - I Make in a Week
Marcel Barrera
Talk Title: The Service Analytics Is Broken
Andrew Rios
Talk Title: Support Leader Communication Compass
Kat Gaines
Talk Title: The People-First Approach to Incident Management
Anuj Shah
Talk Title: Your AI Is Frustrating Customers—Here’s How to Fix It
Peter Peckarsky
Talk Title: Snappy Solutioning By Building Tools With ChatGPT
Want more from Support Driven Expo?
Explore the full speaker lineup, event details, and everything coming your way on the Expo homepage.
