What’s Powering Support Driven Teams? Expo Update: Featured Speakers, Tickets & More
Big things are happening at Support Driven Expo 2025, and we’ve got you covered with all the latest: speaker previews, hotel news, ticket info, and more. Whether you’re craving career inspiration or just wondering where to crash in Vegas, here’s what’s hot this week.
📍 Event Updates
Speakers are now working with Talk Editors to develop their talks.
You can now RSVP for the SD Expo Welcome Party via this link.
Volunteers are still welcome to apply. We are currently in need of more Talk Editors for all tracks. If you would like to be a part of our Track Teams, please fill out this form.
If you're looking to get more out of your time in Vegas? Connect with @Chris Carter. He’s a community member with ties to the travel industry and might be able to hook you up with cool experiences or perks. (Just a friendly tip this isn’t an official endorsement, we just love when our community helps each other out.)
🎟️ TICKETS
Secure your in-person pass by July 15 for a 25% discount!
🏨 Hotel Booking – Now Open
Stay with us at the Hilton Grand Vacations Club on the Las Vegas Strip!
Group Code: SUPB25
Book by: July 21, 2025 (first-night deposit required)
Need a receipt? Contact Hilton Customer Care with your name, arrival date, property, and confirmation number.
We’re also this close to finalizing a second hotel partner, Tuscany Suites and Casino, with rates as low as $69/night (yep, and they’re waiving the resort fee). Booking link coming soon!
🎤 Featured Speakers
Phoebe Killick
Talk Title: From Skeptics to Advocates: Leveraging Support Archetypes to Optimize AI Adoption
Erica Marois
Talk Title: Turning Internal Experts into External Voices: A Blueprint for Support Thought Leadership
Caitlin Sills
Talk Title: Make It Make Sense (to the Bot): A Hands-On Guide to Fixing Help Articles for Generative AI
Grace James
Talk Title: Things I wish I had known as a Support Manager
Rebecca Blount
Talk Title: From Feedback to Function: AI-Powered Transformation of Voice of the Customer Data
Kenji Hayward
Talk Title: Out with CES, in with AXIS: A new way to measure AI's impact on customer support
Dianmarie De Jesus
Talk Title: How Notion CX Tamed the Multi-Tool Monster and Transformed Our Support Stack
Chris Carter
Talk Title: From Friction to ROI: Prioritizing Experience Improvements with the EASI Matrix
Erica Seamster
Talk Title: Beyond the Queue: Project Management Skills That Get You Noticed
Adam Boelke
Talk Title: Unlocking the Missing Last Mile in Your CX Strategy
Josh Carpenter
Talk Title: Universal Building Blocks for Global Agent Training and Certification
Lexi Horn
Talk Title: When to Throw People at the Problem
🗣️ Conversation Corner Is Back!
Alison Groves has hosted these side sessions at several past Expos, and we’re excited to bring Conversation Corner back again this year!
New to Expo? Here's a quick video to get a feel for what it's all about:
Have a topic you’d love to talk through with peers? Drop your suggestions in the thread below.
Want more from Support Driven Expo?
Explore the full speaker lineup, event details, and everything coming your way on the Expo homepage.
