More Speakers Announced for Support Driven Summit Los Angeles 2026
March 24–26, 2026, is getting closer, and we’re excited to share another group of leaders joining us in Los Angeles for Support Driven Summit.
This next wave of speakers brings practical frameworks, bold thinking, and real-world strategies for modern support teams navigating AI, growth, retention, and product impact.
Here’s a glimpse of what’s coming to the stage:
Mykel Salomon (Global Support Director, XAPT) will present a practical AI framework to help leaders decide what to automate, what to protect, and how to redesign roles thoughtfully.
Lihi Shadmi (CEO & Co-Founder, Hapiy.ai) will explore why the “simple ticket” is extinct - and how dynamic context engines are reshaping technical support.
Lala Mamedov(Founder & Principal, The Support Strategy) will share a practical framework for designing support strategy during launches and pivots—before historical data or benchmarks exist.
Todd Benton(Co-Owner, BentonWebs) will demonstrate how to turn top recurring ecommerce questions into insights that drive product decisions and customer loyalty.
Caitlyn Aguirre(Success & Support, Assembled) will share a behind-the-scenes look at deploying voice AI on the front lines of support, including what worked, what didn’t, and the lessons support leaders can use when navigating their own AI adoption.
David Sudolsky (Founder & CEO at Boldr) will share lessons from the bleeding edge of CX, offering practical guidance on how to build new career paths, spot emerging opportunities, and develop the skills needed to grow in a rapidly evolving industry.
👉 Explore the full session details and speaker profiles here.
