More Speakers Announced for Support Driven Summit Los Angeles 2026
March 24–26, 2026, is getting closer, and we’re excited to share another group of leaders joining us in Los Angeles for Support Driven Summit.
This next wave of speakers brings practical frameworks, bold thinking, and real-world strategies for modern support teams navigating AI, growth, retention, and product impact.
Here’s a glimpse of what’s coming to the stage:
Mykel Salomon (Global Support Director, XAPT) will present a practical AI framework to help leaders decide what to automate, what to protect, and how to redesign roles thoughtfully.
Lihi Shadmi (CEO & Co-Founder, Hapiy.ai) will explore why the “simple ticket” is extinct - and how dynamic context engines are reshaping technical support.
Lala Mamedov (Founder & Principal, The Support Strategy) will share a practical framework for designing support strategy during launches and pivots—before historical data or benchmarks exist.
Clay Telfer (Director of Customer Success, Promenade Group) will share a practical approach to turning detractors into champions by focusing on what truly drives retention.
Todd Benton (Co-Owner, BentonWebs) will demonstrate how to turn top recurring ecommerce questions into insights that drive product decisions and customer loyalty.
👉 Explore the full session details and speaker profiles here.
