Support Driven hosted a fireside chat event for Career Development - register above to check out the recording, where our speakers discussed things such as:

• Recognizing and Leveraging Your Skills and Knowledge

  • Identify what you instinctively do every time you start a new job.

  • Determine your personal and professional core values. Focus on the changes you're passionate about and prioritize these when you begin a new role.

  • Recognize and translate your skills within the support world, where different titles may share similar responsibilities. Understanding your strengths and core skills will help you identify roles that best fit you.
    

• Overcoming Imposter Syndrome and Self-Doubt

  • Accept that it's okay not to know everything; leverage your expertise to advance in your career.

  • Seek roles that align with your skills and values rather than just getting your foot in the door. Confidence in your strengths is crucial, and it's fine not to be an expert in everything. Avoid forcing yourself to learn something you're not interested in.

  • Success comes from aligning your role with your core values and skill sets. Avoid positions that don't suit your strengths or interests, as this can hinder your performance and satisfaction. You deserve to be in a place that matches your expertise.
    

• Creating Opportunities for Growth and Advancement

  • Apply your acquired knowledge to your current role to enhance your team's career trajectories.

  • Articulating specific skill sets helps you understand your team's strengths and identify career paths where they will excel.

  • Emphasize learning core support functionalities over specific tech stacks. Mastery of core functions will allow you to adapt to different tech stacks, aiding career growth by focusing on fundamental skills.
    

Enjoy this topic? Be sure to check out the following resources that may interest you as well!

• Our Salary Database helps fellow customer service folks get paid the money they deserve - please contribute your salary to our invaluable database by filling out this quick survey! Once complete, you'll get access to the data as well!