Senior support leader with deep experience in operations, customer experience, and performance management. Specializes in designing scalable support systems that reduce reactive work, improve signal quality, and drive measurable outcomes across customer satisfaction, retention, and team efficiency. Known for partnering cross-functionally, translating customer data into action, and building high-performing teams through thoughtful, human-centered leadership.

Talk: How Leaders Can Use AI to Strengthen, Not Replace, Human Judgment

Takeaways: Successful AI adoption in support is less about the tools themselves and more about strong judgment, clear problem definition, and intentional system design that aligns people, processes, and technology.