Results-driven operations leader with 23+ years of experience in client-facing roles, focused on helping people and organizations thrive in changing environments. Brings a strategic, data-informed approach to problem-solving, with a strong emphasis on customer satisfaction, retention, and profitability. Experienced in customer experience and privacy, with CIPP/E and CIPM certifications, and passionate about learning, innovation, and driving meaningful transformation.

Talk: How Generative AI Transforms Support Management

Takeaways: GenAI makes it possible to do operational work that benefits support teams, end customers, and clients by streamlining workflows, improving efficiency, and delivering value without adding unnecessary complexity or cost.