Episode 2- Empathy in Support Leadership: An Interview with Kat Olsheske

In this engaging podcast, Kat Olsheske, Head of Support and Success at Knack, shares her incredible journey from hospitality to customer support leadership, emphasizing the importance of bringing your personal experiences to work and finding a balance between adventure and stability. Kat's story underscores the profound impact of personal struggles on professional interactions, highlighting the need for empathy and understanding in leadership. Kat's inspiring narrative reinforces the significance of not making assumptions about others, as everyone faces unseen battles. Her transformation into an empathetic leader urges understanding team members on a personal level and providing a supportive environment. Additionally, Kat advocates for finding healthy outlets to manage stress, promoting better connections with both your team and the customers you serve.