Meet the Speakers
Support leaders, practitioners, and community builders sharing real-world lessons and practical insights.
Our Incredible List of Speakers
Meet the voices shaping this year’s Summit.
Our speakers are practitioners, leaders, and builders from across the support and customer experience world, here to share what’s working, what’s changing, and what they’ve learned along the way.
More speakers will be announced soon - check back as the lineup grows.
Neil Smith
VP of Technical Support at IterableNo One Taught You How to Hire
Learn a complete interview structure, from building a panel to creating questions to using them to better evaluate potential support team members.
Andrea Gao
Co-Founder of
Signal AnalyticsRedesigning CX Beyond Automation
Leave with a four-step framework for redesigning a CX workflow around AI, from identifying constraints to building a realistic implementation roadmap.
Anastasiia Rybalko
Head of CX Operations at ManychatBuilding the Expert Human Layer That AI Can't Replace
Discover how to redesign your support team so human agents become more valuable as AI takes over routine work, not less.