Meet the Speakers
Support leaders, practitioners, and community builders sharing real-world lessons and practical insights.
Our Incredible List of Speakers
Meet the voices shaping this year’s Summit.
Our speakers are practitioners, leaders, and builders from across the support and customer experience world, here to share what’s working, what’s changing, and what they’ve learned along the way.
More speakers will be announced soon - check back as the lineup grows.
Neil Smith
VP of Technical Support at IterableNo One Taught You How to Hire
Learn a complete interview structure, from building a panel to creating questions to using them to better evaluate potential support team members.
Andrea Gao
Co-Founder of
Signal AnalyticsRedesigning CX Beyond Automation
Leave with a four-step framework for redesigning a CX workflow around AI, from identifying constraints to building a realistic implementation roadmap.
Anastasiia Rybalko
Head of CX Operations at ManychatBuilding the Expert Human Layer That AI Can't Replace
Discover how to redesign your support team so human agents become more valuable as AI takes over routine work, not less.
Rossana Menezes
Technical Support Engineer at WooCommerceHow Support Went from Filing Bugs to Fixing Them
Learn a practical framework for enabling support teams to resolve customer issues more effectively, improve engineering collaboration, and confidently adopt AI-assisted workflows.
Konstantin Annikov
Senior Director, Global Customer Service at JetBrainsBalancing AI and Expertise in Tech Support
Learn practical strategies to increase deflection, improve engineers' AI proficiency, reduce cost per question, and boost customer satisfaction.
Alisha Joseph
Founder of
Savvy Service ProBridging the Leadership Gap in AI-Driven Organizations
Gain a practical framework for treating leadership development as a business strategy, with a self-assessment to identify gaps affecting your team's results.
Charlotte Ward
Director of Support at SnowplowManaging Without Managers
Learn a practical framework for redesigning management workflows with AI, helping your team improve coordination, decision-making, and everyday execution.
Ana-Alicia Siqueiros
Senior Director, Partner Support & Payment Operations at PeekHigh Standards, High Trust: Creating Accountability Without Blame
Learn how to balance accountability with psychological safety using a simple framework for escalation reviews, coaching conversations, and incident follow-up.
Conor Pendergrast
Independent Fin AI Agent consultant at CustomerSuccess.cxRedesigning Support Orgs for the AI Revolution
Explore five ways support teams can evolve with AI, and learn how to turn freed-up capacity into better work, not simply more work.
Varvara Musoyan
Operations Lead, CX SME at ManychatRethinking How We Measure Support Performance
Learn a practical framework for building fair KPIs around demand and capacity, then use the results to guide coaching, staffing, and scheduling.
Valerie Paris
Technical Listening Manager at AgorapulseSurviving an Acquisition
Learn how sharing knowledge, supporting others, and collaborating openly can build trust, strengthen teams, and help you grow professionally.
Colin Crowley
VP of Patient Services at QuickMDFrom Director to Strategist
Learn how to connect support metrics to corporate goals, build cross-functional collaboration, and turn business priorities into action.
Chrissy Sebald
Director, CX Practice & Support Operations at BoldrSeven Questions to Prep Your CX Operations for an Impactful 2027
Leave with a practical CX question set and a framework for assessing your answers with your leadership team in one working session.
Anne-Marie Brown
Senior Customer Success Manager at KustomerHow to Prove CX Drives Revenue
Gain a practical framework for surfacing metrics that prove CX's revenue impact and use them to turn your team's confidence into a business case leadership trusts.
Dave Chapman
Senior Customer Advocate at BufferHuman-ness is Your Superpower
Learn to recognize when to stop relying on AI and trust your own judgment.
Kelly Vass
Senior Customer Advocate at BufferHuman-ness is Your Superpower
Learn to recognize when to stop relying on AI and trust your own judgment.