Ugo Balducci is the Founding AI Engineer at 14.ai and a computer science specialist passionate about building innovative technology. His work spans web development, machine learning, UX/UI design, and immersive development with Unity. Ugo enjoys turning ideas into practical projects and exploring emerging technologies like AI, blockchain, and Web3 to create impactful digital experiences.

Talk: Managing 10,000 Tickets a Month With Empathy and Engineering

Takeaways: Walk away with a technical, engineering-led framework to automate up to 10,000 tickets per month, so you can move from manual firefighting to a scalable, AI-driven support operation.