Lihi Shadmi is the CEO and Co-Founder of Hapiy.ai and a product leader with experience building security and AI-driven technology. She is also working as a Product Manager at Google, contributing to products like Cloud Armor that help protect cloud customers from web attacks and DDoS threats using advanced security policies and machine learning. Lihi is passionate about building innovative products that combine strong security, intelligent systems, and meaningful user experiences.

Talk: When AI Empties the Queue and Raises the Stakes

Takeaways: Learn a practical framework for replacing generic knowledge bases with dynamic context engines that surface the exact customer history agents need to resolve complex technical issues faster and more accurately.