Kenji Hayward is the Sr. Director of Support at Front with extensive experience leading and scaling support teams at companies including Fluxx and Revel Systems. Inspired by the concept of ikigai, he focuses on building purpose-driven support organizations that create meaningful customer experiences. Kenji is passionate about smart team scaling, developing innovative support metrics, and aligning customer experience strategy with broader business growth.

Talk: Support is a Growth Engine

Takeaways: Gain a clear mental model for translating support work into business impact, plus one practical shift you can make immediately to increase your influence.