Ben Meredith is the Founder of Sustainable Support, where he leads a team that bridges the gap between customers and developers by translating complex technical issues into clear, human solutions. He focuses on combining empathy with technical expertise to create support experiences that help both customers and product teams succeed.

Talk: The Mindset Shift That Transforms Teams

Takeaways: Attendees will leave this talk asking better questions, with practical tools to uncover and solve problems they did not even know they had.