Support Driven hosted a fireside chat event around Support Operations - register above to check out the recording, where Neal and Val discussed things such as:

Topics in the conversation:

• Support Operations

  • What is Support Operations?

  • What are the pillars that should be applied to Support?

• Mapping your Support Landscape

  • What is the Support Landscape?

  • How can you measure where your Support Efforts are being spent?

  • Where should your team spend their time? Where should the systems take over?

• Navigating your Support Landscape

  • How can you approach shaping where your team spends their time?

  • What is the best course of action in each scenario?

• Scaling from an Ops view

  • How much is too much?

  • How can you set goals and metrics to measure improvement?

• Outcomes & Challenges

  • How can you measure the impact of your efforts?

  • What common challenges are faced when using this method?

  • Who is this for?

Enjoy this topic? Be sure to check out the following resources that may also interest you!

• Our Salary Database helps fellow customer service folks get paid the money they deserve - please contribute your salary to our invaluable database by filling out this quick survey! Once complete, you'll get access to the data as well!

• We have a Support Operations track at the 2024 Support Driven Expo - check out details here - the call for proposals is now open!