Your Guide to Support Driven Expo 2025 – Just 2 Days Away!

Aug 8

Support Driven Expo 2025 is only 3 days away, and we are so excited to see you in Las Vegas! Below you will find some important information, including the programming schedule, social activities, venue address, code of conduct, and more.

*The Welcome Party is sold out, but we’re excited to see everyone throughout the following days of the Expo!

Things To Do in Vegas Around the Event

Monday, August 11, (12:00 PM - 2:00 PM)
Cotera Community Lunch
Join Cotera for a delicious break during the Support Driven Expo with lunch from Slanging Tacos. The food truck will be parked between the Student Union and Tonopah on the paved area. They’re treating the first 100 attendees who RSVP to a lunch on us, so be sure to secure yours early! Voucher pickup will take place near the food truck. RSVP here
Pickleball at Sunset Park
- August 10, Sunday morning 6:30 am - 9 am
- August 10, Sunday evening 8:30 pm - 10 pm
- August 12, Tuesday morning 6:30 am - 8 am
- August 12, Tuesday evening 8:30 pm - 10 pm
- August 13, Wednesday morning 6:30 am - 9 am
  Please respond here if you're planning to participate in any of the sessions above, so we know to look out for you + share which court number we'll be at.
Monday, August 11, (5:00 PM - 7:00 PM)
The Front Yard (4178 Koval Ln, Las Vegas, NV 89109).
SD Expo Knowledge Management Gathering, To create more space for KM (and KCS) enthusiasts to connect in person, we’re organizing a Knowledge Management Happy Hour during Expo week. RSVP Here
Monday, August 11, (12:30 PM - 1:30 PM)
SD Expo Lunch and Learn (Hosted by Horatio), This event will be conducted by one of the SD Expo Speakers and Horatio's Senior Vice President, Rita Saoud and will be centered around best practices for the peak season. RSVP Here
August 12 | 11:00 AM - 12:00 PM PT | Expo Hall
AI Track Finale: Build Your Action Plan From Two Days of Insights | With Phil Verghis
Join Phil Verghis and fellow attendees for a hands-on, highly interactive capstone session designed to help you synthesize takeaways, swap ideas with peers, and build a pilot-ready plan you can use right away. What to expect:
- A fast-paced recap of key AI track insights
- Peer-powered breakout conversations
- A co-crafted roadmap or 60–90 day AI pilot
- Ways to keep the momentum going post-Expo

SD Expo 2025 Programming Schedule & Mobile App

You can find the full detailed programming schedule online here!

We're using a platform called Sched this year to help you mix and match across tracks and build your own schedule for the event. You can access it via the web link above or through their mobile app- no invite needed. We’ve also added more community activities beyond the talks, so be sure to check those out as you plan.

General Event Agenda

*all times in Pacific

Sunday, August 10

6:30 AM - 9:00 PM - Pickleball at Sunset Park (Respond here)

4:30 PM - 6:30 PM - Welcome Party @Champagne's Cafe

8:30 PM - 10:00 PM - Pickleball at Sunset Park

Monday, August 11

8:00 AM - Doors Open for Registration

9:00 AM - 9:20 PM - Opening Keynote (2½ Years Later: Lessons from Building an AI Agent for CS)

9: 00 AM - 12:00 PM - Programming Sessions

12:00 PM - 2:00 PM - Break for Lunch

12:00 PM - 2:00 PM - Cotera Community Lunch (RSVP Here)

12:30 PM - 1:30 PM - Lunch and Learn (Hosted by Horatio)

2:00 PM - 4:20 PM - Programming Sessions
5:00 PM - 7:00 PM - SD Expo Knowledge Management Gathering (RSVP Here)

Tuesday, August 12 -

6:30 AM - 8:00 PM - Pickleball at Sunset Park

8:00 AM - Doors Open

9:00 AM - 12:00 PM - Programming Sessions

11:00 AM - 12:00 PM - AI Track Finale: Build Your Action Plan From Two Days of Insights

12:00 PM - 1:00 PM - Closing panel - Future-Proofing Support Careers in the AI Era

8:30 PM - 10:00 PM - Pickleball at Sunset Park

*Detailed schedule is available here.

Wednesday, August 13 -

6:30 AM - 9:00 PM - Pickleball at Sunset Park

Thank You to our Event Sponsors

Fin – The highest-performing AI agent for customer service, built by Intercom to deliver better answers and handle complex queries across any help desk.

Horatio – A tech-enabled outsourcing partner providing trusted, handpicked support teams so businesses can focus on growth.
LaunchBrightly – Automates the process of capturing and updating product screenshots to keep help centers polished, consistent, and always up to date.
Ask-AI – Powers faster customer support by unifying reps, help centers, and product experiences under one AI-driven platform.
SwiftCX – Boosts support efficiency by automating replies, summaries, and insights using real-time AI trained on your own data.
Atlas – Combines ticketing, chat, session recordings, and customer timelines in one AI-first platform designed for fast, personalized support.
DevRev – Brings conversational AI to your internal workflows, turning complex support and product processes into simple, chat-based experiences.
Syncly – Transforms customer feedback into actionable insights for both CX and product teams to improve experience and innovation.
Assembled – A support operations platform for smarter forecasting, agent scheduling, and AI-powered service delivery across all channels.
Duckie.ai – Enables support teams to launch AI agents in minutes, connected to your knowledge sources to automate resolution and documentation.
Help Scout – A complete customer support platform for managing email, chat, and help docs—all in one place, built for personal and scalable service.

Create Memories Together

Let’s capture the fun! We’ve set up a shared photo album so we can collect and celebrate memories from SD Expo together. Upload your photos here.

Share on LinkedIn
Take pictures with people and tag them on LinkedIn - please tag Support Driven and use #SDExpo. It's a great way to connect with people on LI and to remember all the people you meet at SD Expo.

Speaker Highlights

Meet More of Our Speakers

We just dropped the next speaker in our Expo 2025 Speaker Series, and these conversations are well worth a watch. These short interviews offer a behind-the-scenes look at the people shaping this year’s Expo, and a preview of what they’ll be bringing to the stage.

Tamara Wall, a support leader passionate about redefining career growth in the age of AI. In her talk, AI and the Heart of Career Growth, Tamara explores how leaders can use AI not just to drive efficiency, but to create more equitable, empowering growth opportunities for their teams. From surfacing hidden skills to building personalized development plans, Tamara shares real-world strategies that turn AI into a career co-pilot, not a threat. Watch Tamara's interview here

Watch their full speaker interviews on our YouTube channel and get excited for what’s coming to Expo 2025