The Final Speakers for Support Driven Expo Chicago 2026 Are Here
Our speaker lineup for Support Driven Expo Chicago, happening August 24–26, 2026, is officially complete.
This final round of speakers brings even more practical expertise to this year's program, covering AI implementation, leadership, support operations, quality assurance, career growth, and the systems that help teams do their best work. Together, these sessions round out an agenda built to help support professionals navigate what's changing today while preparing for what's next.
Meet the newest additions to the lineup:
Valeriia Golubieva (Customer Experience Program Manager at Manychat) will share how choosing the right reviewers can transform quality assurance into a trusted system for continuous improvement.
Vincent Chan (Founder of NorthOak) will break down the essential ingredients behind effective AI agents, from business context to workflows and integrations.
James Amey (Founding Solutions Engineer at Plain) will challenge conventional support design and show how questioning software defaults can lead to stronger support organizations.
Carol Lea (Customer Service Representative at Flickr) will explore how well-defined processes create healthier teams by reducing ambiguity and preventing burnout.
Greg Johnson (Head of North America Customer Success at LuxCreo) will demonstrate practical ways AI can help support teams increase capacity while maintaining quality.
Abby Armada (Senior Customer Support Manager at Flickr) will share lessons from implementing a successful four-day work week while maintaining high team performance.
Daniel Kimber (CEO & Co-Founder at Brainfish) will present a practical roadmap for leading AI adoption and preparing support teams for the evolving role of the Support Engineer.
Marlene Summers (Manager, Customer Success & Support at Honeycomb Insurance) will discuss building a resilient career that continues to grow alongside AI and organizational change.
Matt Dunn (Head of Customer Success & Support at IFS Loops) will explore the transition from individual contributor to leader by developing teams that solve problems with confidence.
Zach Ihle (CX Operations Manager at Planning Center) will share a practical approach to building AI-powered CX tools while protecting customer data with the right privacy guardrails.
Paulo Sérgio Teixeira Pinto (Happiness Engineer at Automattic) will explain why great AI experiences start with great documentation and how knowledge management remains the foundation of successful AI.
With this announcement, our 2026 speaker lineup is complete. Across three days, you'll hear from leaders who are shaping the future of customer support through AI, operations, leadership, knowledge management, and career development.
👉 Explore the full speaker lineup and session details.
