More Speakers Announced for Support Driven Expo Chicago 2026
The lineup for Support Driven Expo Chicago, happening August 24–26, 2026, continues to grow, and we're excited to introduce another incredible group of speakers joining us this August.
From AI strategy and knowledge management to career growth and support operations, these sessions are packed with practical ideas, proven frameworks, and actionable lessons for support professionals at every stage of their careers.
Here's who's joining the Expo stage:
Andrew Rios (Founder, RIOS MGMT) will explore how support reports can become a strategic tool for better business decisions.
Susannah Barnes (Senior Manager, Digital Customer Experience at Alation) will share a framework for building AI-powered knowledge systems without sacrificing quality or human expertise.
Brett Rush (Founder, Rush to Resolution) will demonstrate how to build documentation and playbooks that keep pace with rapidly evolving products.
Lucas Via (Senior Vice President of Customer Success at Hiver) will discuss moving beyond ticket-based support to deliver stronger customer outcomes.
Jamie Shibley (CEO and Engagement Strategist at The Expressory) will explore how empathy, trust, and AI can work together to create exceptional customer experiences.
Martin Hobratschk (Founder, Cognita Knowledge Management LLC) will share practical ways to eliminate knowledge bottlenecks and improve documentation.
Dima Matt (Executive Assistant at Import2) will explain how support teams can strengthen vendor partnerships and influence product improvements.
Françoise Tourniaire (Owner and Principal at FT Works) will showcase practical AI use cases that Support Ops teams can implement immediately.
Lala Mamedov (Founder, The Support Strategy) will help attendees rethink career growth with a simple framework for building intentional career paths.
Marie Widmer (Co-Founder & CEO at Styri) will examine how AI can unintentionally increase customer churn and what teams can do about it.
Neeha Sri Kethi Reddy (Product Support Lead at dotCMS) will present a practical roadmap for introducing AI into small support teams.
Niraj Ranjan Rout (Founder & CEO at Hiver) will discuss why AI should help teams focus on the complex customer conversations that matter most.
Oliver Williams (SmugMug) will share lessons on reducing avoidable support demand while creating measurable business impact.
Sarala Conlan (Senior Customer Support Manager at Kojo) will introduce a repeatable approach to solving new challenges through experimentation and creative thinking.
Shaneika Booker (Manager, Customer Success & Support at Honeycomb Insurance) will share practical strategies for identifying and communicating your unique strengths to accelerate career growth.
We're excited to bring these voices to the Expo alongside dozens of other industry leaders. Whether you're focused on AI, operations, leadership, knowledge management, or advancing your career, this year's program is designed to give you practical ideas you can apply long after the event ends.
👉 Explore the full speaker lineup and session details.
We’ll continue adding more speakers in the coming weeks as we finalize the lineup.
