SD Summit Los Angeles 2026 Recap
There is something special that happens when people in support come together in the same room.
SD Summit Los Angeles 2026 was full of honest conversations, shared challenges, and the kind of connection that is hard to replicate anywhere else. Across group activities, talks, and panels, we saw people show up with openness and curiosity. New ideas were sparked, and new relationships began.
What stood out most was the willingness to be real. People asked thoughtful questions, shared what is not working, and offered help without hesitation. That is what makes this community what it is.
Highlights from the stage
A big part of what made this year’s Summit special was the range of perspectives shared on stage. Our speakers brought thoughtful frameworks, honest stories, and real-world experience that resonated across the room.
Some of the moments that stood out:
Practical frameworks for slowing down and making better decisions in high-pressure support environments
Real examples of how CX and EX teams can partner more effectively with technical and internal stakeholders
A refreshing take on career growth, focusing on the work and impact rather than titles alone
Lessons on building CX systems early, even before a product fully takes shape
Personal journeys from frontline support into leadership, alongside conversations on emerging areas like voice AI
How to turn everyday customer questions into opportunities for loyalty and long-term growth
What it really takes to build strong partnerships across Support, Engineering, and Product teams
Conversations also explored how connecting data across teams creates a more complete customer story, and how support teams are scaling through more technical, AI-driven approaches.
A huge thank you to all of our speakers and attendees for bringing depth and honesty to these discussions.
Help us make the next Summit even better
We are always looking to improve, and community input plays an important role in shaping future Summits.
If you attended and have a moment to share a quick thought, we would love to hear from you. Even one small insight or suggestion helps us make the experience better for everyone.
Thank you to our sponsors
A big thank you to the partners who helped make this Summit possible:
Your support helps us bring this community together in meaningful ways.
Relive the moments
Take a look at moments from the Summit and relive the experience.
We have added 350+ photos to the SD Summit Los Angeles Google Photo Album. Feel free to browse and revisit some of your favorite moments.
If you attended and captured photos or memories, we would love to see them shared on LinkedIn. Tag the people you connected with and keep those conversations going. If you use #SDSUMMIT, we will be cheering you on. If you tag Scott Tran, he may reshare your post as well.
