Another Round of Speakers Joining Support Driven Summit Amsterdam
Support Driven Summit Amsterdam, happening June 2–4, 2026, is getting closer, and we’re excited to share another group of speakers joining us in Amsterdam.
This next wave brings thoughtful leadership perspectives, practical frameworks, and real-world strategies for teams navigating trust, AI, scaling, and global operations.
Here’s a glimpse of what’s coming to the stage:
Ash Rhodes (Fractional Customer Experience, Ash Rhodes Consulting) will share a practical framework for leading in low or no trust environments, with clear approaches to engage disengaged teams and build credibility as a new leader.
Tobias Bielohlawek (Staff Engineer, Vinted) will walk through how to redesign SOPs to be AI-ready, helping teams move beyond tool adoption and build support systems that work effectively for both humans and AI.
Manjula Karunakaran (Senior Director of Customer Support, Braze) will share how to scale with purpose by building a self-serve strategy that creates value across teams, customers, and the business.
Brandon Douglas (Senior Director of Technical Operations, RapidSOS) will explore what leaders often get wrong and right when building global support teams, with practical insight into designing more inclusive and intentional ways of working.
Natascha Winkler (Head of Customer Care, SafetyWing) will share how to build stronger teams using boundaries instead of bureaucracy, including practical tools like creating a social contract and defining clear decision-making frameworks.
Jerry Calderon (Customer Support Team Manager, Topline Pro) will explore how leaders can use AI to strengthen human judgment, with a focus on clarity, intentional system design, and better decision-making.
Bogdan Surdea-Blaga (Founder, VUCAMIX) will show how Generative AI can transform support management by streamlining operational work in ways that benefit teams, customers, and clients without adding unnecessary complexity.
👉 Explore the full session details and speaker profiles here.
We’ll continue adding more speakers in the coming weeks as we finalize the lineup. The goal is to bring together leaders who are actively doing the work and shaping how support evolves inside modern companies.
More updates coming soon.
