More Speakers Announced for Support Driven Summit Los Angeles 2026
March 24–26, 2026 is getting closer, and we’re excited to share more of the voices joining us in Los Angeles for Support Driven Summit.
Each year, SD Summit brings together leaders who are shaping what support looks like inside modern organizations, and this next wave of speakers reflects exactly that.
This growing lineup includes leaders from Front, Fathom.ai, ClickUp, Vanta, Google, XAPT, ECI Software Solutions, Sustainable Support, and 14.ai - spanning support leadership, AI engineering, CX strategy, product, and global operations.
Here’s a glimpse of what’s coming to the stage:
Michelle Dizon (VP of Support, Fathom.ai) and Alyssa Medina (Head of Scale Success & Customer Education) will explore how Support insights can directly power revenue and retention - turning onboarding, automation, and customer signals into measurable growth.
Marlene Summers (Senior Vice President of Global Support, ECI Software Solutions) will share a practical framework for shifting the support conversation from cost-cutting to brand differentiation in an increasingly automated world.
Ben Meredith (Founder, Sustainable Support) will guide teams through the mindset shift that transforms how problems are uncovered and solved.
Alex Davison (Director of CX, ClickUp) will talk about how great careers are intentionally built - and why story matters more than status.
Ryan Klausner (Global CX Leadership, Strategy & Innovation) will reframe refunds and reships as strategic decisions, helping teams design generosity with guardrails.
Mike Corry (Technical Support Manager, Vanta) will introduce a powerful practice for transforming customer conversations: pausing before responding.
Kenji Hayward (Sr. Director of Support, Front) will break down how Support becomes a true growth engine - and how to translate daily work into real business impact.
Ugo Balducci (Founding AI Engineer, 14.ai) will share an engineering-led framework for automating up to 10,000 tickets per month and scaling operations responsibly.
Mykel Salomon (Global Support Director, XAPT) will present a practical AI framework to help leaders decide what to automate, what to protect, and how to redesign roles thoughtfully.
Lihi Shadmi (CEO & Co-Founder, Hapiy.ai) will explore why the “simple ticket” is extinct - and how dynamic context engines are reshaping technical support.
Lala Mamedov (Founder & Principal, The Support Strategy) will share a practical framework for designing support strategy during launches and pivots—before historical data or benchmarks exist.
Clay Telfer (Director of Customer Success, Promenade Group) will share a practical approach to turning detractors into champions by focusing on what truly drives retention.
Todd Benton (Co-Owner, BentonWebs) will demonstrate how to turn top recurring ecommerce questions into insights that drive product decisions and customer loyalty.
👉 Explore the full session details and speaker profiles here.
More speakers are currently being selected through our application process, and we’ll continue updating the lineup as new voices are confirmed. We’re committed to building a stage that reflects the depth, diversity, and real-world expertise of the Support Driven community.
More announcements coming soon.
