9: Knowledge Management and Documentation

Written By Guest User

Our hosts are joined by Kelly O’Brien and Stephen Zappia to talk about knowledge management and documentation. You’ll learn some best practices for building user documentation as well as maintaining internal documentation for your own team.

Hosts:

  • Abby Armada (Slack: @abby)

  • Diana Potter (Slack: @dpotter)

Guests:

  • Kelly O’Brien (Slack: @kellyo)

  • Stephen Zappia (Slack: @zapscribbles)

For more information on Support Driven and our Slack community, click here.

Intro/Outro Music: Katsuhiko – Big Bang Jump

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Guest User
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10: Customer Onboarding
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8: Machine Learning and Automation