7: Outsourcing

Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO

After covering some highlights from the last week on the Support Driven Slack, our hosts are joined by James Baldwin from Change.org and Shervin Talieh from PartnerHero to discuss outsourcing: why and when should you consider it? What does a healthy relationship with a vendor look like? How do keep your outsourced team in the loop? You’ll find out the answers to this, and more.

Hosts:

  • Abby Armada (Slack: @abby)

  • Diana Potter (Slack: @dpotter)

Guests:

  • James Baldwin (Slack: @James Baldwin)

  • Shervin Talieh (Slack: @calitalieh)

For more information on Support Driven and our Slack community, click here.

Intro/Outro Music: Katsuhiko – Big Bang Jump

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8: Machine Learning and Automation

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6: Ticket QA