Episode 15 – Christa Collins on Growing from 1 to 180 – Part 1

In this episode, Christa Collins, VP of Customer Care at Squarespace, shares her experiences with the challenges of growing the team from 1 to over 180 people. Highlights include: Going from Christa’s kitchen to New York City Is this a job or a career? Facing the challenges of scheduling 24/7 support Hiring and building a team in Dublin.

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Episode 17 – Mike Grafham on Evolving Customer Success

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Episode 14 – Shervin Talieh on the Problem with Post Service Surveys