Caitlyn Aguirre works in Success & Support at Assembled, where she helps teams improve how they manage and scale customer support operations. She focuses on enabling support teams to work more efficiently, deliver better customer experiences, and use the right tools and processes to support growing organizations. Caitlyn is passionate about strengthening the connection between customer support, operations, and the overall customer journey.

Talk: Putting Voice AI on the Front Lines of Support

Takeaways: Learn a practical framework for replacing generic knowledge bases with dynamic context engines that surface the exact customer history agents need to resolve complex technical issues faster and more accurately.