Knowledge Sharing and Authentic Connections

Written By Shubhangini shikha

  • In this episode of Inside Support Driven, host Scott Tran chats with Martin Hobratschk, CEO and founder of Cognita Knowledge Management LLC, about how Support Driven helps support professionals and independent consultants like him grow through authentic connections and shared learning.

  • Martin shares his journey from 20 years in the contact center world to launching his own consulting firm and how Support Driven became part of his professional network. Through meaningful participation, not sales pitches, he’s built relationships, gained clients, and deepened conversations around knowledge management and AI in customer support.

  • This episode highlights how Support Driven empowers professionals to learn, collaborate, and build genuine value within a community that thrives on generosity and shared expertise.

Shubhangini shikha
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Understanding the Community