Community in Action
A look back at the people, spaces, and moments that shaped the event
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SD Summit 2026 - Los Angeles
The Summit combined talks, panels, and group activities across three days, with a strong focus on AI in support, team strategy, and career growth. Sessions explored topics like automation, customer insights, and building high-impact support organizations, alongside interactive activities and networking opportunities.
SD Summit 2025 - San Francisco
Over three days in San Francisco, a packed group of support leaders gathered for talks, lightning sessions, and hands-on discussions. The conversations spanned everything from scaling teams and leadership to AI and customer experience, with as much value in the in-between moments as on stage.
SD Expo 2025 - Las Vegas
In Las Vegas, the Expo brought together support professionals for three days of fast-paced sessions and conversations. With tracks across AI, customer experience, operations, and career growth, people could follow what mattered most and connect along the way.
SD Summit 2025 - Austin
Three days in Austin brought together support leaders for a mix of talks, panels, and interactive sessions. The conversations focused on everything from working more closely with sales and product to growing into leadership roles, with plenty of time to exchange ideas and learn from each other throughout
2024 SD Leadership Summit - Chicago
In Chicago, the Summit brought together support leaders for three days of focused conversations, talks, and working sessions. The discussions centered on leading teams, influencing across the business, and growing into more strategic roles, with space to share challenges and learn from each other throughout.
SD Expo 2024 - Las Vegas
Over three days in Las Vegas, the Expo ran as a fast-moving, choose-your-own experience with sessions across multiple rooms. From AI and operations to career growth and customer experience, people explored different paths and connected around what mattered most to them.
SD Leadership Summit 2024 - San Diego
Over three days in San Diego, the Leadership Summit brought together support leaders for focused conversations on impact and growth. Through talks, panels, and group sessions, discussions explored how teams drive business value and work more closely across the organization.
SD Leadership Summit 2023 - Oakland
Over three days in Oakland, the Summit brought together support professionals for talks, group sessions, and shared discussions. The conversations explored leadership, AI, and the human side of support, with time to connect, reflect, and learn from each other.
SD Leadership Summit 2023 - Philadelphia
Philadelphia brought together support professionals for three days of talks, panels, and group sessions. Conversations explored customer experience, AI, and cross-team collaboration, with plenty of room to exchange ideas and learn from each other.
SD Expo 2023 - Las Vegas
The schedule spanned three packed days of workshops, talks, and hands-on sessions running in parallel. Attendees moved across AI, support operations, customer experience, and career-focused tracks, following what felt most relevant while exploring new ideas.
SD Leadership Summit 2022 - Portland
Portland brought together support leaders for three days of conversations, shared experiences, and connection. Discussions explored scaling teams, leadership, and customer experience, with space to exchange ideas and learn from each other.
SD Leadership Summit 2019 - Boston
Over three days in Boston, the Leadership Summit brought together support leaders for talks, panels, and interactive sessions. Conversations explored scaling teams, measuring success, and building customer-first cultures, with time to connect, share experiences, and learn from each other.
SD Expo 2019 - Portland
In Portland, the Expo ran across multiple talk rooms with a full schedule of sessions throughout the day. Topics ranged from onboarding and knowledge management to support strategy and tooling, giving attendees the flexibility to move between talks, explore different ideas, and learn from a wide range of perspectives.
SD Expo 2019 - Europe
Across the Europe Expo, multiple tracks ran side by side with a mix of talks, workshops, and discussion groups throughout the day. With topics ranging from remote work and automation to team growth and support strategy, attendees could move between sessions, join conversations, and shape their own experience.
SD Leadership Summit 2018 - Boston
Over three days in Boston, the Leadership Summit focused on bringing support leaders together through case studies, panels, and breakout sessions. The conversations explored leadership, team growth, and the realities of scaling support, with plenty of room for discussion, reflection, and peer learning throughout.
SD Expo 2018 - Portland
In Portland, the Expo brought together talks and workshops on the essentials of support, from data and customer success to career growth and team development. With a mix of returning speakers and new voices, the sessions focused on sharing practical ideas and learning from different approaches.
SD Expo 2017 - Portland
Portland’s Expo combined speaker sessions with an active sponsor space, where conversations carried beyond the stage. Across the day, people moved between talks, demos, and informal exchanges, picking up ideas and connections along the way.
Supconf 2017 - Seattle
In Seattle, SUPCONF brought together support professionals for three days of talks, breakout sessions, and small group discussions. With a mix of speakers, lightning talks, and shared activities, the event created space for learning, connection, and exchanging ideas.
Supconf 2016 - NYC
At SupConf NYC, sessions focused on rethinking the role of support as a key part of the business. Topics covered proactive support, collaboration with product and other teams, and building stronger, more effective support organizations through better hiring, leadership, and team practices.
Supconf 2016 - San Francisco
Sessions focused on building support careers and stronger teams, with an emphasis on peer learning, customer challenges, and growth paths within support. Topics covered team development, managing negativity, retaining top performers, and career growth.
