Support Driven Management
Fireside Chat

Conquering Corporate Westeros: Mastering the Game of Thrones to Empower Teams, Clients, and Companies.


Steve Tondé
Support Desk Manager at PayShepherd

Sarah Caminiti
Head of US Customer Service at abcam

Support Driven hosted a fireside chat event for Management - register above to check out the recording, where our speakers discussed things such as:

  • Aligning Goals: Navigating the Needs of Various Departments

    • How can you effectively identify and understand the unique objectives and challenges faced by different departments within your organization?

    • What strategies can be implemented to ensure that your team's goals are aligned with the broader organizational objectives, promoting a cohesive approach to achieving company-wide success?

  • Building Trust: The Foundation of Successful Cross-Functional Relationships

    • What are the key elements of maintaining open and transparent communication with various stakeholders, and how can you ensure these elements are consistently applied?

    • How can demonstrating mutual respect and empathy towards other teams' expertise and responsibilities strengthen cross-functional relationships and foster a collaborative environment?

    • How can you proactively identify and address potential conflicts or issues with other departments to build trust and create a more harmonious working relationship?

  • Empowering Teams: Leveraging Stakeholder Relationships to Drive Success

    • How can sharing resources, knowledge, and expertise across teams enhance overall capabilities and drive greater success within the organization?

    • What are the best practices for recognizing and celebrating the contributions of different teams to foster a sense of joint ownership and shared success?

Enjoy this topic? Be sure to check out the following resources that may interest you as well!

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