Meet the Speakers
Support leaders, practitioners, and community builders sharing real-world lessons and practical insights.
Meet the voices shaping this year’s Expo.
Our speakers are practitioners, leaders, and builders from across the support and customer experience world, sharing practical lessons, evolving ideas, and real-world experiences from the work they do every day.
More speakers will be announced soon - check back as the lineup grows.
Our Incredible List of Speakers
Technical Support Specialist at AttioCora Van Leeuwen
Using AI To Clean Up Messy Knowledge Bases
Learn how to use AI to your advantage, allowing you to overhaul your knowledge base without months of work.
Reagan Helms
VP of Customer Experience at Planning CenterHow to Develop Your Own System for Effective 1:1s
A three-part system pattern — capture, extract, surface — that any manager can implement with tools they already have, so every 1:1 builds on the last instead of starting from scratch.
Community Is a CX Strategy
Community isn’t fluffy; it’s a leadership strategy that directly impacts retention, empathy, and problem-solving.
Anna Brozek
CEO at Big CartelBurnout Starts at the Top
Your team’s nervous systems are borrowing regulation from yours. When you do your own work, they feel it — and it changes how they show up.
Jen Martin
Director of Marketing and Partnerships at Instant Teams