Support Driven Expo 2025 - Call for Presentations
Support Driven Expo will be held at UNLV in Las Vegas, NV on August 10-12, 2025
SD Expo brings the Support Driven community together to share how Customer Support really works so we can learn from each other and move the industry forward.
We’re looking for presentations for all experience levels from Beginner (0-3 years of experience) to Advanced (5+ years of experience) that fit into these tracks:
AI
Career Development
Customer Experience
Knowledge Management
Management
Support Operations
Key Dates
Round 1 Review
April 28 - Call for Presentations Opens - Round 1
May 9 - Applications close at midnight PST
May 14 - We will notify you about the status of your proposal
Round 2 Review
May 10 - Call for Presentations Opens - Round 2
May 30 - Applications close at midnight PST
June 4 - We will notify you about the status of your proposal.
Accepted Speaker Timeline
June 25 - Speakers & Talk Editors Begin Working Together
July 25 - Final Slides & Recordings Due
August 10-12 - Support Driven Expo 2025 at UNLV in Las Vegas, NV
Call for Presentations (CFP)
We’re looking for 20-minute talks.
Not sure what topics would fit into which track? Here are a few suggestions to jump-start your pitch ideas:
AI
Quality initiatives powered by AI, how chatbots are evolving, leveraging ChatGPT as a manager, what’s the real ROI of implementing AI, and more.
Career Development
mentoring, learning new skills, resume building, finding your career path and more.
Customer Experience
designing customer workflows, support channels, CSAT surveys, proactive vs reactive support strategies, data discovery in the support queue and more.
Knowledge Management
best practices for product visuals and walkthroughs, methodologies for organizing information, sources of truth, elevating diverse voices, and more.
Management
hiring non-traditional talent, how to lead in crisis situtations, secret to the best 1:1s, supporting individual contributors, team structure, managing managers and/or ICs, developing leadership skills, and more.
Support Operations
ROI for WFM, engineering escalation processes, feedback loops, building reports, international expansion, scaling for growth, and more.
Speakers receive
A complimentary ticket for you
A complimentary ticket to share so you'll have a friendly face in the crowd
Talk Development Program
You aren't on your own - speakers at Support Driven events get the opportunity to work with a Talk Editor to get feedback and support as you prepare your presentation if you opt into our Talk Development Program. If you participate, you’ll have direct support to work through your ideas, slide format, speaking approach, etc., leading up to the event to help you be successful.
You agree that if we accept your application
You will adhere to our Code of Conduct
You (or your employer) will cover your travel and accommodation
We may use your name and photo to promote the conference
We may record your talk and slides (audio, video, photography) for use in social media, marketing, sales, and distribution
And here’s how to apply
Write a brief pitch that tells us what your presentation is about and what the community will learn from it. If you need some pitch advice, our own Lisa Hunt wrote some advice for you.
Submit the required materials via the CFP form below!
For any questions, reach out in Slack #event-sd-expo or send us an email at community@supportdriven.com