Meet the Final Speakers Joining Support Driven Summit Amsterdam
Support Driven Summit Amsterdam, happening June 2–4, 2026, is getting closer, and we’re excited to share the final round of speakers joining us in Amsterdam.
This group brings thoughtful conversations around leadership, AI, customer experience, inclusion, operations, and the systems that shape how support teams work every day.
Here’s a glimpse of what’s coming to the stage:
Valentina Thoerner (Head of Product, Mission Equality) will explore why awareness alone rarely leads to action in You are going to die, with practical insight into designing support experiences that drive meaningful behavior change.
Darta Rina Turkmena (Head Of Customer Experience, Whimsical) will unpack the operational realities of platform migrations in The Hidden Costs of Switching Support Tools, including how workflows, collaboration, and customer experience are often impacted during the process.
Andrei Piliugin (CX Operations Manager, Manychat) will discuss how AI is creating entirely new responsibilities in support in The Hidden Jobs AI Created in Customer Experience, and what teams need to make those roles successful.
Meghan Gallagher (Support Operations Consultant, MG Consultancy) will share how better tagging systems can lead to stronger business decisions in How Smarter Tagging Drives Better Decisions, helping teams connect support insights to product and operational improvements.
Sniazhana Trachuk (Chief Executive Officer, Qualiteam.ai) will walk through a practical framework for AI-assisted quality management in Building an AI-Driven Quality Loop in Customer Support, including automation, scaling coverage, and tracking the right KPIs.
Emily Axel (Senior Technical Support Specialist, Passion.io) will challenge common assumptions around personality types in Introvert ≠ Shy!, exploring how understanding communication styles can help teams become more inclusive.
Julia Matviichuk (Chief Customer Success Officer, Hily App) will share lessons on growing into strategic leadership in The Hardest and Most Important Transition in Leadership, with practical guidance for evolving management styles and building stronger teams.
👉 Explore the full session details and speaker profiles here.
More updates coming soon.
