First Speakers Announced for Support Driven New York Summit 2026
Support Driven New York Summit is starting to take shape, and we're excited to introduce the first group of speakers joining us this October.
This year's lineup brings together experienced support and customer experience leaders who are tackling some of the biggest challenges facing our industry today, from hiring and AI adoption to support operations and team design. Expect practical insights, real world experiences, and ideas you can put into action.
Here's who has been announced so far:
Neil Smith (VP of Technical Support, Iterable) will share a practical approach to building a stronger hiring process, covering everything from designing interview panels to creating better questions that help identify great support talent.
Andrea Gao (Co-Founder, Signal Analytics) will introduce a four step framework for redesigning customer experience workflows around AI, helping teams move beyond automation with a realistic implementation roadmap.
Anastasiia Rybalko (Head of CX Operations, Manychat) will explore how support teams can evolve alongside AI by creating an expert human layer that delivers the value automation cannot.
Rossana Menezes (Technical Support Engineer, Automattic) will share a practical framework for enabling support teams to solve customer issues more effectively, strengthen collaboration with engineering, and confidently adopt AI assisted workflows.
Konstantin Annikov (Senior Director, Global Customer Service, JetBrains) will discuss how support leaders can balance AI with human expertise to improve deflection, increase engineers' AI proficiency, reduce cost per question, and raise customer satisfaction.
👉 Explore the full session details and speaker profiles here.
We'll be announcing more speakers in the coming weeks as we continue building the program. Stay tuned for more updates as we reveal the full lineup for Support Driven New York Summit 2026.
