Another Round of Speakers Announced for Support Driven Expo Chicago 2026
Support Driven Expo Chicago, happening August 24–26, 2026, is getting closer, and we're excited to introduce another group of speakers joining us in Chicago.
This latest round of speakers brings practical lessons on career growth, cross-functional influence, AI adoption, operational excellence, and the evolving role of support leaders inside modern organizations.
Here's a glimpse of what's coming to the Expo stage:
Daver Jennings (Technical Support Senior Manager, OverDrive) will explore how leaders can help transform support roles into lasting careers. Attendees will gain a mindset shift that empowers them to redefine their role, take ownership of their professional growth, and build a career path with intention.
Joshua Boock (Director of Customer Support, Sauce) will demonstrate how creating your own tools can transform operations. Attendees will learn how to identify the right problems to solve, translate team needs into practical solutions, and use AI as a meaningful advantage rather than just another tool.
Stephanie A. Jones (Customer Experience Leader) will challenge conventional thinking around metrics and reporting in her session on why dashboards don't change behavior. She'll share how leaders can move beyond data visibility and build structured workflows that drive consistent execution and measurable outcomes.
Victoria Crow Dog (Senior Engineering Manager, Clever Inc.) will explore the human systems behind successful AI support. Her session provides a phased operating model for AI implementation, including guidance on priorities, ownership, human oversight, and how to determine when systems are ready for customer-facing use.
Andrew Randazzo (Manager, Customer Support at Fin) will share practical strategies for preparing support teams for an AI-driven future. His session focuses on implementing AI effectively, driving team adoption, and using change management principles to maximize impact while keeping people at the center of the transformation.
Josh Carpenter (Senior Director, Customer Support at Arkestro) will make the case for support as a key driver of successful product releases. He'll introduce a flexible framework that helps support teams move beyond reactive communication and take an active role in release planning, execution, and customer readiness.
Priscilla Brooke (Head of Podcaster Success at Buzzsprout) will examine the hidden costs of urgency-driven support cultures. Her session challenges the assumption that speed is always the goal and offers a fresh perspective on delivering thoughtful, high-quality customer experiences without sacrificing effectiveness.
Riz Sherif (Director of Customer Experience at Credit Repair Cloud) will share a practical framework for building knowledge base content that serves multiple audiences at once. Attendees will learn how to evaluate their existing content through the lenses of AI, support agents, and customers, and create resources that work effectively for all three.
From building stronger careers and more effective teams to navigating AI adoption and operational change, these sessions are designed to help support leaders tackle today's challenges while preparing for what's next.
👉 Explore the full speaker lineup and session details.
We’ll continue adding more speakers in the coming weeks as we finalize the lineup.
