Another Round of Speakers Announced for Support Driven Expo Chicago 2026
Support Driven Expo Chicago, happening August 24–26, 2026, is getting closer, and we're excited to introduce another group of speakers joining us in Chicago.
This latest round of speakers brings practical lessons on career growth, cross-functional influence, AI adoption, operational excellence, and the evolving role of support leaders inside modern organizations.
Here's a glimpse of what's coming to the Expo stage:
Daver Jennings (Technical Support Senior Manager, OverDrive) will explore how leaders can help transform support roles into lasting careers. Attendees will gain a mindset shift that empowers them to redefine their role, take ownership of their professional growth, and build a career path with intention.
Erica Seamster (Director of Operations, Pathfinder Wealth Partners) will share how support teams can drive product success through stronger cross-functional collaboration. Her session offers practical strategies for embedding support early in key initiatives, turning customer insights into action, and positioning support as a strategic business partner.
Joshua Boock (Director of Customer Support, Sauce) will demonstrate how creating your own tools can transform operations. Attendees will learn how to identify the right problems to solve, translate team needs into practical solutions, and use AI as a meaningful advantage rather than just another tool.
Stephanie A. Jones (Customer Experience Leader) will challenge conventional thinking around metrics and reporting in her session on why dashboards don't change behavior. She'll share how leaders can move beyond data visibility and build structured workflows that drive consistent execution and measurable outcomes.
Victoria Crow Dog (Senior Engineering Manager, Clever Inc.) will explore the human systems behind successful AI support. Her session provides a phased operating model for AI implementation, including guidance on priorities, ownership, human oversight, and how to determine when systems are ready for customer-facing use.
From building stronger careers and more effective teams to navigating AI adoption and operational change, these sessions are designed to help support leaders tackle today's challenges while preparing for what's next.
👉 Explore the full speaker lineup and session details.
We’ll continue adding more speakers in the coming weeks as we finalize the lineup.
