A Support Driven Accelerator company

We are looking for Backers and Advisors to help us shape a smarter Workforce Management Solution for growing Customer Support teams.

Keeping operations of a growing support team running smoothly is challenging.

Existing workforce management solutions tend to be designed for larger organizations with complicated policies and rules that don't apply to growing support teams. And they often have pricing that doesn't work for smaller budgets. But all support teams deal with operational challenges, and all deserve to thrive in the absence of operational burden.

“Going through the manual scheduling process on a regular basis makes me think fondly of past root canals.”
— Chris, Director of Customer Service, E-Campus, current customer

Help us create a new solution

Easy, Smart, Affordable

See Aimiable Demo in Action!

Help us build Aimiable by getting actively involved

  • Join our Figma design sessions and user testing sessions. Give us feedback on new creative ways to make things easy.

  • Help us navigate strategy of launching a new SaaS platform. You can introduce us to other supporters or simply share your experience with us. We will make it worth your while by compensating you with Advisory Consulting Fee.

  • Become an Early Adopter in our closed Beta group! Enjoy extended free access to our platform along with a set on the Advisory Board!

Aimiable is designed for Growing Customer Support Teams Looking to Bid Farewell to Spreadsheets

  • Spreadsheets are a simple way to begin organizing things, but they become less useful as you grow.

  • Using spreadsheets to handle schedules is a boring and hands-on job that often leads to errors.

  • Spreadsheets are delicate and need to be fixed when team members get sick or go on vacation.

  • As your small team gets bigger, will you need to deal with time differences and new ways of providing support which is impossible on spreadsheets.

“Busy season on spreadsheets is 3 months of hell for my team. Hell.”
— Kara, Dr Support at Forma, current customer

Aimiable is Community Driven

We set out to design and develop a solution based on the needs and challenges of growing Customer Support teams. With that goal in mind, we spoke with 100s of leaders in the CX and Support space and developed a robust Product Advisory Council that guides our decision making. 

With guidance from the Product Advisory Council, we’ve developed Aimiable to harness the power of AI, automation, and modern design to simplify managing operations for Customer Support teams. We’d like to further expand our Advisory Council by adding to it well-qualified CS leaders. Join us!

How to get involved

  • For those who want better solutions for smaller Customer Support teams. Join us in #u-aimiable in the Support Driven Slack for news, updates, and to chat with like-minded people.

  • For those ready to move from spreadsheets to Aimiable. Perks include:

    • Free trial period

    • Free on-boarding and set-up to guide you through the process ($5k value)

    • Free white glove support to help your operations run smoothly ($3k value)

  • For those who want to lend their experience and work with the Aimiable team to shape solutions for smaller Customer Support teams. This role includes all the benefits of being a backer plus:

    • Product Advisory Council seat covered by consulting fee

    • Extended free access to test the platform

Who is a perfect supporter, backer or advisor?

If you are a Customer Support Leader struggling with ops, suffering from spreadsheets, looking to automate your processes and challenged to keep things organized, that means you are the right size for Workforce Management tool. Try Aimiable, we promise to make your life easier :-)

FAQ

Q: What is a Pilot Program?

A: We offer extended free access to Aimiable as a part of our limited Pilot Program.

Q: Do I have to commit to be a customer to participate?

A: No commitment necessary outside of a standard NDA and non-binding pilot agreement.

Q: How much time is needed to be an advisor?

A: 1-2 hours per month :-)

Q: How do I get in touch?

A: We'd love to connect with you to answer your questions about Aimiable and talk about how you can be involved. Grab some time on our CEO Olga's calendar here.

Q: Are there backgrounds you're looking for?

A: Yes, Directors, VPs, and Heads of CS organizations tend to make the best advisors.

Q: How much does it cost (time/money) to be a supporter/backer/advisor?

A: Time commitment depends on advisor’s capacity but typically doesn’t exceed 2 hours per month.