OCTOBER 29-30, 2018 – BOSTON, MA

SPEAKERS

We’re excited to start announcing speakers for Summit!

Coming soon: More Case Study presenters and the keynote speakers!

Todd Curtis
Todd Curtis, You Need A Budget

Case Study (Title and description coming soon.)

Stacy Justino
Stacy Justino, Wistia

Case Study – Taking the Reins: Short-Term Strategies and Setting up Long-Term Success

Abby ArmadaAbby Armada, Clubhouse

Everything I Learned about Good Management, I Learned from Working at Starbucks

Martin Kõiva

Martin Kõiva, Qualitista

What I Learned From Doing 300+ Job Interviews and Hiring 60+ Support People

Jason Casey

Jason Casey, Evernote

Demonstrating Value: Building Bridges Between Support, Product, and Engineering

Mary Miratrix

Mary Miratrix, Lexia Learning

Empathy and Metrics

Lindsay Konsko

Lindsay Konsko, NerdWallet

QA > CSAT

Lee Matos

Lee Matos, GitLab

Culture Shock, or How You’ll Learn to Love Team Growth

Daniel Blanco

Daniel Blanco, Schoology

Don’t Get Slammed by Seasonality: How to scale gracefully by embedding outsourced agents into your team

Chanita Simms

Chanita Simms, Help Scout

How to Foster Inclusivity Like a Badass

Excited yet? Join us at Summit!