9:00 to 10:00am
Breakfast & Functional Science Fair
The day will start with breakfast and a science fair-type collection of short presentations by HubSpot staff.
Three 10-minute talks—delivered by the leaders who helped HubSpot grow—will touch on scaling support, delivering proactive success, and building the Customer Success leadership team.
10:00 to 11:30am
Tactical Table Topics
We’ll break into small groups (6-10) at round tables, with each table organized around a specific topic. Topics will be focused, so groups can go deep: support, success, onboarding, leadership, operations, and recruiting, for instance.
Table topics will be informally led by a HubSpot leader with a background in that area, with the aim of facilitating a tactical, actionable discussion, and a vulnerable, open environment. This event benefits from your active participation. So bring real problems you’re encountering, and take away new approaches from the group!
11:30 to 12:00pm
Alison Elworthy, VP of Customer Success at HubSpot
Topic: HubSpot’s new “Customer Code,” a bill of rights for customers.
Note: This ticket is for the HubSpot Half-Day event only.
You’re welcome to attend, even if you don’t attend Summit.