OCTOBER 29-30, 2018 – BOSTON, MA
BECOME A BETTER LEADER
Support Driven Summit is a leadership conference that brings leaders in customer support, customer success, and operations together to help you become a better leader. There are no easy answers to leadership challenges, and having people you can go to is invaluable. Summit helps you find those people by intentionally designing multiple opportunities to meet and and build meaningful relationships with a small number of peers.
We set out to create an experience that was more than just talks. That includes:
- Get to know other attendees before the event. We’ll ask for introductions from attendees and share them with you to improve your chances of making meaningful connections at Summit.
- Interactive case studies. We’ll dive deeper into particular challenges and you’ll be exposed to different ways of thinking about problems through small group problem solving activities.
- Breakout sessions. Bring your questions and challenges and get them in front of other leaders through our attendee led breakout sessions.
- Lightning talks. Think signal vs. noise. These short talks will distill a problem down to its essence and deliver a potent, memorable takeaway.
Summit is a single track, guided experience where the people you meet and the relationships you build from it will be valuable long after the event ends.
Support Driven Leadership Summit planning is underway! We’ll update the schedule frequently as we finalize the details.
*This is an optional bonus event organized by our hosts, HubSpot. It requires a free additional ticket.
CASE STUDIES, PRESENTATIONS, AND PANELS
Director of Customer Happiness
Taking the Reins: Short-Term Strategies and Setting up Long-Term Success
Technical Support Manager
Demonstrating Value: Building Bridges Between Support, Product, and Engineering
Customer Champion, Growth Specialist
How to Foster Inclusivity Like a Badass
What I Learned From Doing 300+ Job Interviews and Hiring 60+ Support People
Director, Customer Support
Metrics Through the Lens of Empathy
Chief Strategy Officer
You Need A Budget
Hiring Your Replacement
How We Changed TextExpander’s Business Model, Survived, and Now Thrive
Head of User Operations
For Developing Your Team, QA Beats CSAT Every Day of the Week
Head of Customer Support
Sr. Director of Client Support
Don’t Get Slammed by Seasonality: How to scale gracefully with outsourced agents
VP, Customer Experience
Onboarding Success: Meet Your Customer Where They Are
Customer Support Lead
Everything I Learned about Good Management, I Learned from Working at Starbucks
Culture Shock, or How You’ll Learn to Love Team Growth
VP, Global Support & Services
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JOIN THESE COMPANIES AT SUMMIT
Kettle and Fire
You Need A Budget
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