SUPPORT DRIVEN EXPO

EUROPE 2019

APRIL 1-2, 2019 – BELGRADE, SERBIA

Tickets on sale early 2019

For the first time ever, Support Driven is building a conference in Europe.

SD Expo Europe will bring together the Support Driven community from Europe and beyond — from the UK to Serbia, from Portugal to Greece, from Israel to India — to share how we’re solving problems and moving the industry and our careers forward. SD Expo Europe will assemble some of the best folks in customer support to help you flourish in your customer support career.

At SD Expo Europe, you will get the opportunity to:

  • Experience the Support Driven community in real life: to laugh, share tips, learn from each other, and build relationships.
  • Tailor your itinerary: Expo is a multi-track event that includes both talks and interactive workshops, so you can attend the presentations most relevant to your interests.
  • Learn from others who care deeply about Customer Support and its future.

Tickets will go on sale in early 2019. To learn more about the type of environment you can expect at SD Expo Europe, please take a minute to review our Code of Conduct for the Support Driven community. If you have questions about the event, speaking, sponsoring, or anything else, we’re happy to help!

VENUE

Support Driven Expo Europe will take place April 1 – 2, 2019, at the Crowne Plaza at Vladimira Popovica 10 in New Belgrade, Serbia.

We have reserved a special rate of €120 per night (single occupancy) for Support Driven Expo attendees.

TALKS AND WORKSHOPS

Lisa Hunt

Customer Success Champion
Geckoboard

Help! I don’t want to be a manager. What now?

Camille E. Acey

Camille E. Acey

CX Leader and Public Speaker

Rewrite the Docs! Field notes from the radical IT department

Aravind Sundararajan

Aravind Sundararajan

Community Engagement
Freshworks

Community: Your Secret Sauce to Bridging Your Customers and The Product

Magdalena Olszewska

Magdalena Olszewska

Happiness Engineer
Automattic

Internal Communication Cookbook: Three Proven Recipes to Feed Information to Other Departments

Nuno Carneiro

Nuno Carneiro

Head of Product
Cleverly.ai

Artificial Intelligence in Customer Service – What are the options and what is to come

Colleen O'Sullivan

Colleen O’Sullivan

EMEA Customer Success Lead
Hubspot

How to Hold your Business accountable to Solving for your Customers

Georgia Tsiamanta

Georgia Tsiamanta

Founder
Golden Gate Pro

Tips on how to build a local Support Driven Community from scratch

Martin Kõiva

Founder
Qualitista

Creating a Robust Conversation Review (or QA) Process for a Remote Team

Grace James

Grace James

Associate Manager, Support
Intercom

How to Keep KPIs Meaningful for Your Customer Support Team

Ovidiu Pop

Ovidiu Pop

Head of Support and Documentation
Thrive Themes

Stressful High Volume of Tickets Solved by Fun, Targeted Teams

Irina Arutyunova

Irina Arutyunova

Help Centre Operations Expert
Wrike

How to Escape Routine and Level Up at the Same Time

Brian Levine

Brian Levine

Head of Support
Plaid

Leading Distributed Support Teams

Stefanie Siegmund

Stefanie Siegmund

Head of Customer Operations
Blinkist

How Customer Support Drives Product Quality

Taco Verdonschot

Customer Support Lead
Yoast

1 to 20: Challenges and Victories in a Growing Support Team

Åsa Nyström

VP of Customer Advocacy
Buffer

Customer Advocacy – Across Support and Engagement to Product and Engineering at Buffer

Full schedule coming soon…

SCHEDULE

SD Expo Europe is a multi-track event that will include 20-minute talks and 45-minute interactive workshops. At any given time there will be up to five talks and workshops occurring simultaneously in separate rooms. Topics at SD Expo Europe will range from career development to leadership, from tools to data and metrics, and everything in between.

We hope to have the full schedule built out by the end of January 2019.

APRIL 1-2, 2019

Monday, April 1, 9am-5pmExpo Europe: Day One


Tuesday, April 2, 9am-5pmExpo Europe: Day Two

We have a lot of updates coming your way! Join the Support Driven community newsletter for the latest on SD Expo 2019 and more.

IN PARTNERSHIP WITH

ORGANIZED BY