SUPPORT DRIVEN EXPO
APRIL 1-2, 2019 – BELGRADE, SERBIA
Tickets on sale early 2019
For the first time ever, Support Driven is building a conference in Europe.
SD Expo Europe will bring together the Support Driven community from Europe and beyond — from the UK to Serbia, from Portugal to Greece, from Israel to India — to share how we’re solving problems and moving the industry and our careers forward. SD Expo Europe will assemble some of the best folks in customer support to help you flourish in your customer support career.
At SD Expo Europe, you will get the opportunity to:
- Experience the Support Driven community in real life: to laugh, share tips, learn from each other, and build relationships.
- Tailor your itinerary: Expo is a multi-track event that includes both talks and interactive workshops, so you can attend the presentations most relevant to your interests.
- Learn from others who care deeply about Customer Support and its future.
Tickets will go on sale in early 2019. To learn more about the type of environment you can expect at SD Expo Europe, please take a minute to review our Code of Conduct for the Support Driven community. If you have questions about the event, speaking, sponsoring, or anything else, we’re happy to help!
Support Driven Expo Europe will take place April 1 – 2, 2019, at the Crowne Plaza at Vladimira Popovica 10 in New Belgrade, Serbia.
We have reserved a special rate of €120 per night (single occupancy) for Support Driven Expo attendees.
TALKS AND WORKSHOPS
Customer Success Champion
Help! I don’t want to be a manager. What now?
Camille E. Acey
CX Leader and Public Speaker
Rewrite the Docs! Field notes from the radical IT department
Community: Your Secret Sauce to Bridging Your Customers and The Product
Internal Communication Cookbook: Three Proven Recipes to Feed Information to Other Departments
Head of Product
Artificial Intelligence in Customer Service – What are the options and what is to come
EMEA Customer Success Lead
How to Hold your Business accountable to Solving for your Customers
Golden Gate Pro
Tips on how to build a local Support Driven Community from scratch
Creating a Robust Conversation Review (or QA) Process for a Remote Team
Associate Manager, Support
How to Keep KPIs Meaningful for Your Customer Support Team
Head of Support and Documentation
Stressful High Volume of Tickets Solved by Fun, Targeted Teams
Help Centre Operations Expert
How to Escape Routine and Level Up at the Same Time
Head of Support
Leading Distributed Support Teams
Head of Customer Operations
How Customer Support Drives Product Quality
Customer Support Lead
1 to 20: Challenges and Victories in a Growing Support Team
VP of Customer Advocacy
Customer Advocacy – Across Support and Engagement to Product and Engineering at Buffer
Full schedule coming soon…
SD Expo Europe is a multi-track event that will include 20-minute talks and 45-minute interactive workshops. At any given time there will be up to five talks and workshops occurring simultaneously in separate rooms. Topics at SD Expo Europe will range from career development to leadership, from tools to data and metrics, and everything in between.
We hope to have the full schedule built out by the end of January 2019.
APRIL 1-2, 2019
Monday, April 1, 9am-5pmExpo Europe: Day One
Tuesday, April 2, 9am-5pmExpo Europe: Day Two