Support Driven Community

Got questions about support or running a support team? Get answers from our community of 3000+ folks that care deeply about support.

Recap Podcast

The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.

Support Driven EXPO

Support Driven Expo brings you a mix of talks and workshops focused on actionable takeaways to take your support skills and strategies to the next level.

Voices of Customer Support

Voices of Customer Support is our program to connect support professionals with companies that can give them a place to share their thoughts and ideas more widely. Create content and get your voice heard!

Upcoming Events

Tue 22

The Future of CX: Dallas

May 22 @ 8:30 am - 8:00 pm
Dallas TX
United States
Tue 22

SF Support Driven Monthly Happy Hour

May 22 @ 6:00 pm - 8:00 pm
San Francisco ca
Tue 29

Webinar: Let’s Talk… Outsourcing

May 29 @ 10:00 am - 11:30 am
Online-Pacific Time
United States

SD Expo: Support Driven IRL

Hi everyone, Is it June yet? I'm ready to see you all in real life. I'm ready to Expo! Because the Support Driven community is distributed all over the world, it functions in a similar way to a distributed workplace. We communicate and have fun without...

Announcing the 2018 Heads of Support Survey!

Support Driven is excited to offer a new gift to the community of customer support professionals: the 2018 Heads of Support Survey! This survey is an anonymous collection of data that will allow support leaders to see how similar companies are staffing and running...

2018 Customer Support Salary Survey

It’s that time again! We know the Customer Support Salary Survey is one of the most highly anticipated surveys to share with the Support Driven community, and we’re all looking forward to seeing the results. Support Driven and Help Scout have teamed up together again...

Support Driven Volunteer Stories

Hello everyone! I'm Rose and I've been with Support Driven since January. Before that, I did frontline support at a startup and had no idea a community existed. After getting to know Scott at a PDX meetup last summer, he introduced me to Support Driven and explained a...

Combining 2 Great Ideas

Serving the Support Driven community is at the heart of everything we do and I'm always looking for ways we can bring more value to the community. Sometimes that leads to mashing up ideas that we're familiar with, like combining webinars with an AMA in the Support...

The pricing model behind Support Driven Expo

We introduced a new ticket pricing model to Support Driven Expo and I've received a few questions about it. It's different from what many people expect and I thought this would be a good opportunity to go into the thinking behind it. Support Driven is a...

3: B2C Support

In this episode, we discuss providing B2C (business to consumer) support and how that can differ from B2B (business to business) support contexts. Also, we have a lively discussion on peanut butter and jelly sandwiches, and how to make one the correct way. We also...

Nathalia Bailey is coming to Expo!

We designed Support Driven Expo to bring the community together to learn and develop skills they need to take the next step in their career. So when PartnerHero came to us with an offer to make it easier for a member of the community to attend Support Driven Expo in...

Building Diversity on your Team: Finding Worms

As studies say, diversity in the workplace is important. But how do you avoid building a team that consists of people similar to yourself? Oftentimes culture fit interviews turn into “does this person like beer as much as I like beer” or “do they ride their bicycle to...