Support Driven Community

Got questions about support or running a support team? Get answers from our community of 3000+ folks that care deeply about support.

Recap Podcast

The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.

Support Driven Leadership Summit

Support Driven Leadership Summit is a leadership conference that brings leaders in customer support, customer success, and operations together to help you become a better leader.

Voices of Customer Support

Voices of Customer Support is our program to connect support professionals with companies that can give them a place to share their thoughts and ideas more widely. Create content and get your voice heard!

Upcoming Events

Tue 24

Webinar: Silos are out. Collaboration is in.

July 24 @ 10:00 am - 11:00 am PDT
Tue 24
Tue 24

SF Support Driven Monthly Happy Hour

July 24 @ 6:00 pm - 8:00 pm UTC-7

Announcing Aspire: Support Driven’s Career Mentoring Program

I’m excited to announce that today we’re kicking off the next iteration of Aspire, Support Driven’s career mentoring program. The intent of Aspire is to match customer facing professionals with mentors who can help them advance their careers, provide perspective,...

Announcing Support Driven Leadership Summit in October 2018!

Hi, y’all! I’m Sarah and I recently joined Support Driven as the Event Coordinator for this fall’s Summit. I’ll be working out all the details for the event and will be your go-to person if you’ve got any questions along the way. I’m really excited to make Summit a...

Announcing the 2018 Heads of Support Survey!

Support Driven is excited to offer a new gift to the community of customer support professionals: the 2018 Heads of Support Survey! This survey is an anonymous collection of data that will allow support leaders to see how similar companies are staffing and running...

Support Team Considerations at 24/7 Scale

A common theme around team scaling was seen in the Support Driven #leadership channel this month.  Two main questions emerged: The first was a question about 24/7 coverage and strategies on how to build that into our offering and the second was about the building and...

7: Outsourcing

Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO After covering some highlights from the last week on the Support Driven Slack, our hosts are joined by James Baldwin from Change.org and Shervin Talieh from PartnerHero to discuss outsourcing: why...

Hiring with diversity in mind

Hiring properly is difficult. Hiring for diverse teams is even more challenging! Anyone who has been in that position would agree. It’s a process full of hard decisions and juggling acts, and part of hiring right is making sure your team is balanced across multiple...

Building Collaboration into your Customer Experience

‘Customer Experience’ is often seen as just another department rather than a vital part of your organization’s strategy to obtain and keep customers. The customer experience should include all touch points your customer has with you. Especially in the SaaS world, you...

Support Driven Expo: Career UnConference

Hi all! I’m Kari - I’m a Portlander and I am thrilled to be coordinating the Career UnConference at Expo!  With so many people from Support Driven gathering in Portland for Expo, we wanted to find ways for community members to connect on career topics, in...