Support Driven Community

Got questions about support or running a support team? Get answers from our community of 3000+ folks that care deeply about support.

Recap Podcast

The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.

Support Driven EXPO

Support Driven Expo brings you a mix of talks and workshops focused on actionable takeaways to take your support skills and strategies to the next level.

Voices of Customer Support

Voices of Customer Support is our program to connect support professionals with companies that can give them a place to share their thoughts and ideas more widely. Create content and get your voice heard!

Upcoming Events

Tue 22

The Future of CX: Dallas

May 22 @ 8:30 am - 8:00 pm
Dallas TX
United States
Tue 22

SF Support Driven Monthly Happy Hour

May 22 @ 6:00 pm - 8:00 pm
San Francisco ca
us
Tue 29

Webinar: Let’s Talk… Outsourcing

May 29 @ 10:00 am - 11:30 am
Online-Pacific Time
United States

SD Expo: Support Driven IRL

Hi everyone, Is it June yet? I'm ready to see you all in real life. I'm ready to Expo! Because the Support Driven community is distributed all over the world, it functions in a similar way to a distributed workplace. We communicate and have fun without...

Announcing the 2018 Heads of Support Survey!

Support Driven is excited to offer a new gift to the community of customer support professionals: the 2018 Heads of Support Survey! This survey is an anonymous collection of data that will allow support leaders to see how similar companies are staffing and running...

2018 Customer Support Salary Survey

It’s that time again! We know the Customer Support Salary Survey is one of the most highly anticipated surveys to share with the Support Driven community, and we’re all looking forward to seeing the results. Support Driven and Help Scout have teamed up together again...

Two Things Agents Can Do to Improve CSAT

Customer satisfaction (CSAT) is one of the most important metrics in customer service. Given its importance to the customer and your business, many teams make it a top initiative to improve their CSAT. However, most customer care teams have many demands on their...

Support Driven Expo: Only 8 Weeks Away!

Hi everyone, A week ago, June seemed really far away. Plenty of time to take care of flights, hotels, schedules, pre- and post-Expo plans in Portland. Then I looked at the calendar and counted the weeks. Eight weeks! Something about eight weeks makes it...

Apply for a SD Expo 2018 Scholarship

We’re offering a few deserving recipients a free ticket to SD Expo through our popular scholarship program. The scholarship program is for anyone who wants to get better at support and for those looking to get into support as a career. If this describes you, we absolutely encourage you to apply.

How Customer Support Supercharges Product Development

Did you know Customer Support teams help the Product teams at every stage? Being a core part of day-to-day client interactions, support teams are super dynamic and help everyone in your organization. There is a strong connection between product developers, customer...

Support Driven Expo: I’m ready to learn

Hi everyone! When I think back on conferences I've been to, I remember good times meeting people. I remember conversations over meals, I remember laughter, I remember the city and the venue. But with rare exception, I don't remember content. One, three,...

4: Metrics

In this episode we’re discussing metrics and data with Nicholas Tang from MongoDB. And, of course, food. Links: https://www.kayako.com/blog/hiring-customer-service-representatives/ Hosts: Abby Armada (Slack: @abby) Diana Potter (Slack: @dpotter) Guests: Nicholas Tang...

2018 Customer Support Salary Survey

It’s that time again! We know the Customer Support Salary Survey is one of the most highly anticipated surveys to share with the Support Driven community, and we’re all looking forward to seeing the results. Support Driven and Help Scout have teamed up together again...