Support Driven Community

Got questions about support or running a support team? Get answers from our community of 2000+ folks that care deeply about support.

Recap Podcast

The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.

Support Driven EXPO

Support Driven Expo brings you a mix of talks and workshops focused on actionable takeaways to take your support skills and strategies to the next level.

Voices of Customer Support

Voices of Customer Support is our program to connect support professionals with companies that can give them a place to share their thoughts and ideas more widely. Create content and get your voice heard!

Upcoming Events

Wed 25

Measuring your Team’s Success – Join us at MeetUp HQ!

April 25 @ 6:30 pm - 8:30 pm
New York NY
us
Thu 26

Join the 2nd Athens Support Driven Meetup!

April 26 @ 7:00 pm - 10:00 pm
Athens
gr
May 09

SF Support Driven Monthly Morning Meetup

May 9 @ 8:30 am - 9:30 am

2018 Customer Support Salary Survey

It’s that time again! We know the Customer Support Salary Survey is one of the most highly anticipated surveys to share with the Support Driven community, and we’re all looking forward to seeing the results. Support Driven and Help Scout have teamed up together again...

Portland and Support Driven Expo: a perfect fit for sustainability and inclusion

Hi everyone! I received a message this week from a member of the Support Driven community asking, I’d really love to go to the Expo, but I have a nursing 6 month old. Are nursing children allowed to attend if worn (she wouldn’t be anywhere but attached to...

Getting the Lay of the Land with Customer Service AI tools

First things first: AI is not coming for your job. However, AI tools are fast becoming part of daily workflows, and as customer service professionals, we will all be incorporating AI tools into our jobs. As customers, we know the frustrations, like knowledge bases...

3: B2C Support

In this episode, we discuss providing B2C (business to consumer) support and how that can differ from B2B (business to business) support contexts. Also, we have a lively discussion on peanut butter and jelly sandwiches, and how to make one the correct way. We also...

Nathalia Bailey is coming to Expo!

We designed Support Driven Expo to bring the community together to learn and develop skills they need to take the next step in their career. So when PartnerHero came to us with an offer to make it easier for a member of the community to attend Support Driven Expo in...

2: Hiring

In this episode, we discuss hiring, culture fit, personality tests, and of course, food. Links: https://well.blogs.nytimes.com/2007/10/12/the-science-of-chicken-soup/ Hosts: Abby Armada (Slack: @abby) Diana Potter (Slack: @dpotter) Guest: Chris McCraw (Slack: @fool)...

A Day in the Life: Jerry Ryan

Hi my name is Jerry Ryan Ishmael or @jerry_ryan to the SD community. I work in Support at TrackTik, a security workforce management platform that has been redefining the way security firms run their operations. I was fortunate enough to come on board in March of 2015...

Win A Travel Package For SD Expo 2018!

Do you want to go to SD Expo? Do you know someone who wants to go? When PartnerHero reached out to us about providing a travel package to Expo for taking their survey, we jumped at the idea and said YES! We're excited to support an opportunity to make it easier for...

1: Transitions

In this episode, we discuss transitions as they relate to your career in customer support. Hosts: Abby Armada (Slack: @abby) Diana Potter (Slack: @dpotter) Andrew Spittle (Slack: @andrewspittle) Guests: Denise Twum (Slack: @awurama) Keisha Washington (Slack: @Keisha)...