4: Metrics

In this episode we’re discussing metrics and data with Nicholas Tang from MongoDB. And, of course, food. Links: https://www.kayako.com/blog/hiring-customer-service-representatives/ Hosts: Abby Armada (Slack: @abby) Diana Potter (Slack: @dpotter) Guests: Nicholas Tang...

read more

2018 Customer Support Salary Survey

It’s that time again! We know the Customer Support Salary Survey is one of the most highly anticipated surveys to share with the Support Driven community, and we’re all looking forward to seeing the results. Support Driven and Help Scout have teamed up together again...

read more

Support Driven Volunteer Stories

Hello everyone! I'm Rose and I've been with Support Driven since January. Before that, I did frontline support at a startup and had no idea a community existed. After getting to know Scott at a PDX meetup last summer, he introduced me to Support Driven and explained a...

read more

Combining 2 Great Ideas

Serving the Support Driven community is at the heart of everything we do and I'm always looking for ways we can bring more value to the community. Sometimes that leads to mashing up ideas that we're familiar with, like combining webinars with an AMA in the Support...

read more

3: B2C Support

In this episode, we discuss providing B2C (business to consumer) support and how that can differ from B2B (business to business) support contexts. Also, we have a lively discussion on peanut butter and jelly sandwiches, and how to make one the correct way. We also...

read more

Nathalia Bailey is coming to Expo!

We designed Support Driven Expo to bring the community together to learn and develop skills they need to take the next step in their career. So when PartnerHero came to us with an offer to make it easier for a member of the community to attend Support Driven Expo in...

read more