Join Prestozon as the very first employee! You will completely own the crucial Support function at Prestozon by helping our awesome customers feel supported and empowered to use the tool to grow their business. Currently just three founders and a few contractors, Prestozon has been growing quickly and we need help to keep up with the influx of support!
This remote-work role is a great opportunity that includes handling both first-line support as well as second-level support of light technical investigation of reported issues.
Your job will involve:
- Handling daily support tickets in a friendly and professional manner
- Technical investigation of issues, escalating as necessary.
- Coordinate with teammates to resolve issues quickly
- Clear documentation of issues, feedback, and feature requests
- Phone calls with important clients if needed for training or to get feedback
- Create support materials like Knowledge Base articles and training posts
Our users are global, concentrated in the US and Europe. As the first employee, opportunities for learning and growth abound for you to grow in whatever ways you like, whether that be in sales, technical skills, copywriting, or design.
- Competitive salary
- Remote work – work from home or wherever you work best
- Excellent health insurance, plus dental and vision
- Paid trips out to San Francisco to work with the team (2-3x/year)
- Supportive, empowered, friendly company culture
We are looking for an experienced self-starting technical support person. More about the ideal candidate:
- Friendly and honest attitude
- Excellent written and oral communication
- Independent worker, good judgement and decision-making
- Experience in technical software support required
- Experience with SQL, APIs, and error logs required
- Experience with support best practices and interested in helping establish Prestozon’s support process
- Good understanding of Amazon or other digital advertising a major plus
If this role sounds like you, please send us your resume and a cover letter explaining why you are the right fit for this role to firstname.lastname@example.org.
We look forward to meeting you!
To apply for this job email your details to email@example.com