Website Peach

What is Peach?

Peach® (www.discoverpeach.com) is a new, premium fashion brand offering athletically-inspired, contemporary clothing for the gym, work, and play. Peach also offers “must-have” basics, intimates, and stylish accessories curated from small and emerging female entrepreneurs. Our products are sold through a national network of stylists who create fun, personal shopping experiences –  both in person and online.

Job description

We are seeking an organized, thoughtful, warm, and process-minded Head of Support & Fulfillment to join our team. This role will put you at the center of a small but mighty operations team — as well as in collaboration with top leaders in the company helping drive forward our vision and mission!

This role contains a variety of activities centered around ensuring the heartbeat of Operations (support questions are answered and shipments are shipped in a timely manner) is steadily and thoughtfully executed. This role offers the chance to see activities from a strategic 10,000 foot view but also offers a hands-on, “in the thick of it” 10 foot view.

This is a perfect role for someone who loves operations and support and is interested in understanding, building, and growing the inner workings of a startup e-commerce company!

To get a little more nitty- gritty, here’s a little bit about what the  role entails:

  • Thoughtfully manage, coach, support a team of talented support and fulfillment associates.
    Create and nurture a sense of community and kindness among your team, stylists and their clients.
  • Personally provide thoughtful, warm, patient, understanding, and kind support to our stylists and their clients over email.
  • Critically assess current processes and policies to ensure that there is smooth and efficient processing.
  • Work closely with our Field Development and Tech team to raise trends & insight gained through conversations on support or activities in Fulfillment to help ensure any necessary changes to policies and processes are logged/made.
  • Create training and policy documentation for sales, new features, and new programs.
  • Provide hands-on support for any miscellaneous activities in support & fulfillment (and Ops in general) to help ensure proper processing time — this means that you will need to get your hands dirty picking orders, processing returns in times of need (its fun!).

Our ideal candidate:

  • Has 5+ years of customer support/service experience
  • Has 3+ years of managing a team – ideally with a variety of backgrounds, skills, and experiences.
  • Has a natural process-oriented perspective and is able to intuitively understand processes, policies, and actionable steps to accomplish plans.
  • Is comfortable with uncertainty. As a start-up, we move fast and are always thinking about how to innovate our processes and  offerings.
  • Has strong interpersonal, verbal and written communication skills, and is able to communicate in the warm voice of our company.
  • Is extremely organized, detail-oriented, and able to prioritize tasks — this role juggles a million balls (that’s a tad of an exaggeration!) and it’s critical to ensure that you have a strategy for catching each one of them!
  • Is just a generally awesome, warm, caring, and thoughtful person — who enjoys  providing delightful support and help to their team and our stylists.

 

Additional details:

To apply for this job please visit peachfit.typeform.com.