Website PartnerHero

We only hire dedicated individuals who are ready to grow.

PartnerHero helps some of the best startups in the world build globally distributed teams of customer service professionals. We’re currently searching for passionate candidates with excellent customer service skills to provide amazing phone and email support for one of our partners from Monday to Friday. We are offering full-time and part-time shifts.

About this project: You would be working for an exciting startup that makes innovative gifts and greeting cards. We’re looking for people with big, friendly personalities that can really match the company’s friendly brand. Believe us, this is a special brand that you’ll love working for!

JOB TYPE: Full-time/Part-Time
HOURS: Monday to Friday, 7AM to 4PM Mountain Time
LOCATION: Downtown Boise

RESPONSIBILITIES:
Use our support tools to respond to calls from customers and tackle email when there are no calls coming in
Serve clients and customers with a delightful approach to problem-solving that can turn even the grumpiest person into a vocal evangelist for the brand
Acquire valuable customer insights and share them with the rest of the team
Master the product, learning all of its nuances and keeping up-to-date with the latest updates and support policies
Troubleshoot technical issues reported by customers, offer solutions, and file bug tickets for any undocumented issues you vet and confirm

Your performance is measured by looking at:

Customer satisfaction ratings
The accuracy/professionalism / friendless of your responses
Reliability and self-management
Total support tickets resolved, weekly and monthly

Requirements

Attention to detail and quality
Warmth and empathy — you spread the love as a way of life
Amazing written and verbal English communication skills
Mind-blowing customer service sensibilities
Great at problem-solving
Proactive attitude and ability to work remotely with limited supervision
Curious and hungry
Willingness to learn, improve, and become a more valuable member of the team

Benefits

We offer medical benefits for full-time roles

To apply for this job please visit partnerhero.breezy.hr.