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Customers, Product, Team. Those are Buildout’s core values. On the Success Team at Buildout we are constantly striving to understand our customer’s perspective so we can better serve their needs. The core to every interaction is asking ourselves, “what is the best outcome for my customer and how can I help them achieve that outcome?”

The Success Team seeks to educate and empower our customers so they can utilize our product to improve their processes. As a member of the team, you will work closely with customers to build trust, develop relationships and deliver Buildout’s value. You should be driven to help customers and have the curiosity to dive deep into an ever-changing product to learn it inside and out. Providing a Buildout Quality customer experience requires patience, empathy, and the desire to continuously polish your skills and grow.

Requirements

  • 1-2 years of client-facing account management or success experience
  • Excellent written and verbal communication skills
  • Strong time management and organization skills with the ability to manage varied client requests
  • Self-starter with the initiative to contribute fresh ideas, refine existing processes, and help grow the team
  • Passionate about helping customers and building relationships

Preferred

  • Experience in a B2B SaaS company
  • Experience with Salesforce, JIRA and Zendesk
  • Experience with Totango or similar CSM tool
  • Background in commercial real estate
  • Bachelor’s degree

Responsibilities

  • Develop deep understanding of Buildout’s technology to help create best practices for client success
  • Empathetically listen to clients in order to understand their processes and provide expert consultation
  • Analyze client usage activity and work with customers to drive engagement and product adoption
  • Build relationships by acting as a trusted advisor and demonstrating Buildout’s value
  • Conduct quarterly business reviews and scheduled check-ins to help clients grow their business
  • Coordinate with our marketing team to design and implement mass-communication strategies
  • Collaborate with other departments on behalf of our customers to resolve issues or gather feedback to improve the product

Apply Here

To apply for this job email your details to erin@buildout.com