#leadership is an active group in the Support Driven Slack, the online community for Support Pros. With more than 600 members, the #leadership channel contains new questions, discussions, and resources nearly every day of the week. This page is a place to share topics of interest to support leaders. If you’re not in the community and would like to join in the conversations, please join us!


Channel topic: Discussions about leadership. For anyone in a leadership position at any level, whether you’re an individual contributor or management.

Support leaders, please consider filling this out for your department or team: 2018 Heads of Support Survey


Blog posts on the topic of leadership:

Productive Support Pro ≠ Good Manager?

Let’s say your user base is growing, and your Support team is, too. You’re the head of the team, but need to redistribute some of the leadership responsibility. You decide to promote one of your team members into a management role. Who do you immediately start...