Leadership

#leadership is an active group in the Support Driven Slack, the online community for Support Pros. With more than 600 members, the #leadership channel contains new questions, discussions, and resources nearly every day of the week. This page is a place to share topics of interest to support leaders. If you’re not in the community and would like to join in the conversations, please join us!

#leadership

Channel topic: Discussions about leadership. For anyone in a leadership position at any level, whether you’re an individual contributor or management.

Support leaders, please consider filling this out for your department or team: 2018 Heads of Support Survey

 

Blog posts on the topic of leadership:

To Leaderboard or Not, That is the Question

Summer is a slow time at a lot of companies, which is something support leaders should take advantage of. It’s a good opportunity to think about the high-level stuff we’re sometimes not able to fully focus on when things are busy. Stuff like: What’s the best way to...

Going as ‘Above and Beyond’ as Necessary

Often Support Representatives are asked to go 'above & beyond", but what does that really mean?  This was asked in the #leadership channel on the Support Driven Slack channel this past month and this article will summarize some of the key things to encourage to ensure...

Scale, Culture and What It All Means for Your Team

Last week, one of our Support Driven community members asked a question in the #leadership channel that many support leaders cope with at one time or another: “Would love some opinions and personal experience here. We have recently extended our support hours to 8a-8pm...