#leadership is an active group in the Support Driven Slack, the online community for Support Pros. With more than 600 members, the #leadership channel contains new questions, discussions, and resources nearly every day of the week. This page is a place to share topics of interest to support leaders. If you’re not in the community and would like to join in the conversations, please join us!


Channel topic: Discussions about leadership. For anyone in a leadership position at any level, whether you’re an individual contributor or management.

Support leaders, please consider filling this out for your department or team: 2018 Heads of Support Survey


Blog posts on the topic of leadership:

To Leaderboard or Not, That is the Question

Summer is a slow time at a lot of companies, which is something support leaders should take advantage of. It’s a good opportunity to think about the high-level stuff we’re sometimes not able to fully focus on when things are busy. Stuff like: What’s the best way to...