Intelligent Automation for Customer Support Leaders
Come see us at Expo to learn how our cutting-edge intelligent automation platform can help make your customer support organization the best it can be!
Book a time with us to find out how to:
- Efficiently manage your growing backlog
- Automatically respond to your customers in real time
- Empower your agents with the best responses when human touch is paramount
Empower your support team. Delight your customers.
Leverage the power of intelligent automation to tackle routine tasks. Let your agents focus on what they love: creativity and customer connection.
Customers come to your business with questions and we help you provide the right answers.
How? Our AI technology automatically routes and classifies tickets, provides quick and accurate response recommendations for your agents, and automates common ticket responses. We use intelligent automation to mimic the decision making of your best agents.
Answer customer questions up front
When your customers submit a question or issue that is covered in your knowledge base or discussed in forums, we will first recommend possible solutions before ever creating a support ticket.
Speed up routing and triage
We identify patterns in your agent responses to ensure incoming tickets get to the right team or agent, pronto. This way your best agents don’t have to spend their precious time on this process.
Boost productivity with recommended response and knowledge content
After evaluating your closed tickets, we surface the top three recommended responses along with supporting content from your knowledge base, for new tickets. Agents pick the best one, personalize it, and send it along!
Reduce handle time with automated response
We enable you to automatically respond to tickets once you deem it appropriate based on chosen confidence criteria and comfort level. Automatic response allows agents to spend less time on recurring issues, and more time on problem solving for your customers.
What are you waiting for?
If you get over 10,000 tickets or have over 30 agents, we can bring your cost per ticket down by at least 25% within six months.