FAQ

How is SD Expo different from SDX?

This year’s conference is bigger and better than before. We have a new venue, two packed days of talks and workshops, and now offer a career fair and trade show. Plus, we’ll have community meetups and local office tours before and after the event!

Why are ticket prices different from last year?

We wanted to expand on the conference and make it even more valuable to the community, so we added another day of talks and workshops. Our goal is for attendees to walk away with actionable takeaways they can share with their team.

We also wanted to try something new with pricing, taking inspiration from our friends at Write the Docs to create a ticket pricing model for budgets of different sizes. We wrote more about that on the Support Driven blog if you’d like to read the background of the pricing model for the Expo.

I want to attend, but can’t afford a ticket. Is there a scholarship ticket program?

Yes! You can apply here. Applications are due May 15th, and we’ll choose the recipients on May 31st.

What is a track?

A track is a category of talks and workshops – you can check out the different ones here. Within one track, there are multiple presentations for you to learn from and engage with. You are welcome to attend any sessions from any tracks — it is not necessary to stick to a single track. The tracks exist to ensure Expo covers a variety of topics of interest to the customer support professionals.

Where is the venue?

The Viking Pavilion at the Peter W. Stott Center is located in downtown SW Portland on the Portland State University campus.

Is there access to childcare while I’m at the event?

Yes, Little Vikings is an on-campus certified childcare center about 5 blocks from the venue. They care for children aged 6 weeks to 12 years and are trained in first aid and CPR. We recommend calling ahead to reserve a spot for your child or children.

Nursing babies and babes in arms are welcome at the event. PSU offers lactation rooms for more comfort for nursing mothers, and the closest one to the venue (shown as Stott Center on the map) will be the Smith Memorial Student Union, about 1.5 blocks away.

How do I get around Portland if I want to explore?

You can take Trimet all around the city. Here’s more info about schedules, stops, and how to plan your trip: https://trimet.org/

Is parking available near the venue?

Yes, there is metered parking and parking structures nearby that you can pay for.

Is the venue ADA accessible?

Yes, but please reach out if you have any concerns.