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Events for January 16, 2019

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Customer Contact Week: Nashville 2019

January 15 @ 8:00 am - January 18 @ 5:00 pm PST

Register for Customer Contact Week in Nashville! Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. CCW is packed with sessions, networking, site tours and so much […]

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10:00 am

Webinar: How ESPN Approaches Customer Service Innovation

January 16 @ 10:00 am - 10:30 pm PST

Register for the Webinar How ESPN Approaches Customer Service Innovation. On this webinar Micah Citti, customer service operations manager at ESPN, will share insights into how ESPN manages its customer service operation. On the webinar you’ll learn: How ESPN has built out its CX tech stack and leverages tools like Zendesk and Stella Connect How […]

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5:00 pm

SD Book Club: Checklist Manifesto (online via video)

January 16 @ 5:00 pm - 6:00 pm GMT

Join us for the next season of the Support Driven book club! The majority have spoken and we are reading The Checklist Manifesto: How to Get Things Right. We'll cover the book in 4 sessions, with one introductory meeting and 3 additional sessions, each covering 3 chapters.

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