Loading Events

« All Events

  • This event has passed.

Webinar: Support-Driven Growth: Elevating Support Teams to Drive Business Results

October 24 @ 11:00 am - 12:00 pm PDT

Register for Support-Driven Growth: Elevating Support Teams to Drive Business Results.

Why should there be any specialization between customer support and customer success? Support-Driven Growth is a business model wherein customer support teams focus on meaningful work that directly drives revenue.

Join Nick Francis, CEO at Help Scout, Mo McKibbin, Support-Driven Growth at Help Scout, and Simon Ouderkirk, Marketing Data at Automattic, in a conversation about how elevating support teams to proactively drive growth can lead to both more rewarding careers for support professionals, and a better bottom line for the business.

What you’ll learn:

  • What “Support-Driven Growth” means, why it’s important, and how it works
  • How Support-Driven Growth can apply to SaaS, e-commerce, and customer-centric companies across other industries
  • What success looks like for Support-Driven Growth, and how to measure it

Presenters

Nick Francis
CEO
Help Scout

Mo McKibbin
Support-Driven Growth
Help Scout

Simon Ouderkirk
Marketing Data
Automattic
Webinar presented by Help Scout.

Register for webinar.

Details

Date:
October 24
Time:
11:00 am - 12:00 pm
Website:
https://www.helpscout.net/webinars/defining-support-driven-growth/